- Caterkwik Feefo Reviews

Customer Reviews

Feefo Reviews:

Date	Product	Customer Review	Our Reply
24-Apr-2024	APS PURE ROLLTOP SERVING PLATE COVER	Fast and paperwork clear.	No Comment
24-Apr-2024	CK86120 1200W STAINLESS STEEL WALL CUPBOARD	good quality units at a reasonable price	No Comment
19-Apr-2024	CUTTING UNIT - UNGER STAINLESS STEEL 22	Melody the girl that helped me was professional and very friendly.	No Comment
08-Apr-2024	CK0233 CATER-BREW 10L WATER BOILER	Prompt acknowledgement and delivery.	Thanks Tony, your feedback is much appreciated.
05-Apr-2024	CK7468 RE PROOF DETERGENT	Contacted me to say they had received my order and processed it. Quick delivery, free postage.	Thank you for the great review :)
04-Apr-2024	BLIZZARD BTD100BK SLIM TIERED DISPLAY REFRIGERATOR	I ordered and paid on card for a display fridge which I was later told would cost an extra £100 if I wanted delivery to my shop as it has restricted access times. Having chosen to get it sent to another address it failed to arrive on appointed day. I had to cancel my install team. I called to find...	I do apologise that you didn't have the best experience on this occasion. Usually the information we get from our suppliers is pretty accurate, this time it obviously wasn't and they didn't inform us the unit was out of stock. I am sorry for any inconvenience that this caused to you.
03-Apr-2024	HOSHIZAKI IM-30CNE-HC HYDROCARBON ICE CUBE MAKER	Best price and speedy delivery right into the required location in the shop. Super product - won't be worrying about ice this summer! Highly recommend buying your Hoshizaki from Caterkwik!	Thank you for your great review, so pleased that you like the product -Hoshizaki are fantastic ice machines.
03-Apr-2024	PARRY NPSF3 SINGLE TANK ELECTRIC FRYER	Good customer service and very efficiency	Thank you for your kind words
28-Mar-2024	CATER-WASH CK0400G PLUS 400MM GLASSWASHER GRAVITY S/S	Excellent customer service	Thank you for your kind words :)
25-Mar-2024	CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE	Customer service no1 Quality of goods sold no2 Time no3 And correspondence no4	No Comment
25-Mar-2024	BUFFALO VARIABLE SPEED STICK BLENDER - 400MM SHAFT	great service	Thank you Aidan, much appreciated.
23-Mar-2024	CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE	Terrible orderd work unit stainless steel came damaged and then sent another again damaged offerd to discount me £20 offend is not a statement!	Thanks for the review, we do apologise that you had a damaged item on this occasion. I can confirm your £48 has now been refunded as agreed.
23-Mar-2024	CATERLITE VACUUM PACK MACHINE – CN515	online sevice very good. the machine is good. Part of my purchase was not available, they needed a bit of a prompt for an alternative, which they did find quickly once had they found it, top stuff. My Venison is now happily in my freezer.	Thanks so much for giving us the opportunity to organise this for you. I am so glad your venison is now in the freezer! Appreciate the 5 stars.
23-Mar-2024	CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE	Caterkwik responded to my telephone enquiry in an efficient and friendly way. The price quoted was the same as that quoted by Amazon, except that the delivery charge was less. Unlike Amazon, the company was able to answer specific questions about the machine.	Thank you for the great feedback, we really appreciate your business and are happy to help with any questions.
23-Mar-2024	CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN	Order was over 2 weeks late and was told wrong delivery day twice	I am sorry for the delay with your delivery; we did have a shortage of drivers and this caused a minor delay. Apologies for any inconvenience this caused.
23-Mar-2024	CATER-WASH CK8508 8KG HEAT PUMP TUMBLE DRYER	I've used them numerous times as they are friendly and efficient	Thanks for the fab feedback, Alan!
23-Mar-2024	TRUE T-19-HC SLIMLINE HEAVY-DUTY UPRIGHT REFRIGERATOR	Excellent service, super fast and friendly communication from Faye	Thank you for the great review!
21-Mar-2024	CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN	I placed an order 2 3 weeks ago. I'm still waiting.	Thank you for leaving your feedback for us. I can confirm this will be delivered tomorrow; I know my colleague did speak to you about it being delivered this week and you said it would be ok to wait. Apologies for the delay; we have had an increase in deliveries at this time. Thanks
21-Mar-2024	SHARP R21AT COMMERCIAL MICROWAVE	Brilliant service from company. Excellent communication and regular updates. Highly recommended and would definitely use again.	Thank you for the great feedback, much appreciated.
18-Mar-2024	CATER-WASH CW8518 18KG WASHING MACHINE	Great washing machines and great service Thank You	Thank you for the great feedback, Sarah! :)
17-Mar-2024	CATER-WASH CW8518 18KG WASHING MACHINE	Very helpful and lots of advice . Delivery very prompt and good.	Thank you for the great review, Clare!
17-Mar-2024	CATER-COOK 3 TIER SERVICE TROLLEY	Delivered on time	Thank you, glad it arrived on time.
17-Mar-2024	RATIONAL 56.00.562 CARE CONTROL TABLETS CK0040 - PACK OF 150	I have had a couple more purchases of them this week . The prices are very competitive. A very easy company to deal with sales staff very professional and deliver when they say	Thank you for your lovely feedback, this is much appreciated. We hope to do business with you again.
16-Mar-2024	BUTCHERS STRIPE CHEF TOWEL	Good prices Efficient	Thank you for the great feedback! :)
16-Mar-2024	CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH	Poor, item arrived damaged and still waiting for replacement 2 weeks later	Thanks for the review. I apologise that there has been a delay replacing your fridge. I can see we were on our way yesterday and were asked to come back today - Pete is on his way to you. We had some delays due to van availability so I do apologise for any inconvenience this has caused to you and your business.
16-Mar-2024	CATER-WASH CK8510 10KG HEAT PUMP TUMBLE DRYER	Problem with dryer rectified immediately fantastic all round service, would recommend highly The dryer is also very efficient	Thank you for the great feedback, we are glad you liked our service.
07-Mar-2024	BUFFALO CJ558 PIE CABINET 30 PIE CAPACITY	Service and delivery exceptional	Thank you, your kind words are much appreciated!
07-Mar-2024	CK0233 CATER-BREW 10L WATER BOILER	Dry happy with the service from Caterkwik. We’re very helpful and I would have no problem recommending them.	Thank you for the fab feedback, Shirley. We are glad we could help!
07-Mar-2024	BRILLO WASHING UP LIQUID 2 X 5LTR	Awful items advertised not in stock Keep being sent confusing invoices that have already been paid. Will stick to Nisbets in future	Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. [email protected].
04-Mar-2024	ELECTROLUX MYPRO TE1120 8KG CONDENSOR DRYER	quick efficient service and delivery at a good price, customer adviser was helpful	Thank you for the great review, we are glad you were happy with our service :)
01-Mar-2024	CK8170 W1000 x D700 x H850mm STAINLESS STEEL CENTRE TABLE	No delivery, poor response. Have asked it be checked into. Was told someone would get back to me with update. They didn't . Still chasing a table three and a half weeks after purchase.	Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused.
29-Feb-2024	FALCON G3101 6 BURNER OVEN LEGS NATURAL	Ordering was easy, and everything appeared smooth - however, it would have been much more helpful if it was clear on the website that delivery into the building would cost more. We didn’t discover this until we were e mailed with the delivery details. I was then expected to take pictures of everything so...	Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements.
25-Feb-2024	GRAM CF 35 SG UK CHEST FREEZER	I been told that I will get call before delivery. I did not get call , they just turn up . They l were going to leave freezer outside in the rain . I ask them to bring inside which ground floor easy to get in . They said it won’t fit door . I said takeout package. They did and they left packages all over the...	Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this.
24-Feb-2024	CK8501 DOUBLE HINGED BLACK COOLER - 850MM HIGH	Regular communication and delivery driver was very helpful	Thank you for the great feedback!
24-Feb-2024	WHIRLPOOL 3LWED4815FW ATLANTIS 15KG VENTED DRYER	Excellent customer service reliable, they have a tracking system so you can track exactly when they’re gonna turn up	Hi David, thank you for the amazing feedback! Here's to the next 10 years :)
19-Feb-2024	CATER-WASH CK8510 10KG HEAT PUMP TUMBLE DRYER	It help full	Thank you for your feedback. If you could let us know what we could do better, or where we fell short of the mark, that would be great.
17-Feb-2024	CATER-FABS CFST500 STAINLESS STEEL EQUIPMENT STAND	Easy, delivery on time 'o problems Equipment excellent	Thank you Susan, this is much appreciated.
17-Feb-2024	CK0503LED TRIPLE DOOR HINGED BLACK LED COOLER - 900MM HIGH	The delivery man was very polite and helpful in placing the cooler where we wanted it on the day he kept us updated has to where was and a precise delivery time. However from the original purchase it wasn’t clear to how long we would have to wait before delivery and additional information during that...	Thank you for your feedback - this is much appreciated. We advised 5-7 working days on point of order, and then further updated this to a specific day once the route was planned - however understand this can be hard for you to plan. We take your feedback on board.
17-Feb-2024	CK0233 CATER-BREW 10L WATER BOILER	Easy ordered on line delivered by DPD. Intalled and working outflow seems slow compared to our previous CaterBrew but hope this will improve with use.	Thank you for the great review, glad you liked the packaging!
15-Feb-2024	RET49050 - CATER-ICE CK2050 COMMERCIAL BULLET ICE MACHINE 5	After Sales very bad. Still waiting for answer to problem	Thank you for the feedback, I'm sorry that you were not happy with the experience this time. I can see a replacement part was delivered to you for the part that was damaged. As per my colleague, we would like to apologise for the damage to this item and for any inconvenience caused.
14-Feb-2024	CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH	Good value and efficient delivery service	Fab, thanks so much for the great review!
12-Feb-2024	INTERLEVIN SC381B UPRIGHT DISPLAY REFRIGERATOR - PO	Delivery was very quick but unit was delivered with a flat battery which powered the temperature gauge. A few weeks later the fan broke. A replacement was delivery but was damaged in transit. Still waiting for a replacement. Nearly 2 months now that the fridge has not been working!	Thank you for your feedback. I have had a look into this, and I understand that you had a damaged part, and they sent you a replacement - and now a refund in in progress as agreed. Apologies that you have not had the best experience this time. We have been liaising with our supplier over this and it is unusual for this to happen.
11-Feb-2024	LIQUID CHAFING FUEL 6 HOUR	Poor service. I needed items on a specific date for an event we were running. These items were absolutely essential for the successful running of this event and I was assured they would turn up at the right time and even paid extra for delivery. Items didn’t turn up until 3 days after the time I...	I do apologise for the bad experience you have had on this occasion. We placed the order with our supplier and had no reason to believe there would be a delay. They delayed it by a couple of days for which we do sincerely apologise and hope that this did not impact your event.
10-Feb-2024	CATER-PREP HEAVY DUTY MEAT GRINDER - CK0853A	Can’t fault the service, product turned up very quickly and the delivery driver couldn't have been more helpful	Thank you for the great feedback!
09-Feb-2024	BUFFALO FB863 MANUAL CONTROL COMMERCIAL MICROWAVE - 1800W	All communications were polite and effective - inc regular updates Delivery service (via courior) was punctual and polite Caterkwick wqas chosen because of choice of product / sizes available and competative prices.	Thank you for the fab feedback, Graham! Glad you liked our communications. :)
04-Feb-2024	CATER-COOK CK1677 DOUBLE DECK ELECTRIC PIZZA OVEN	Service was excellent and I love the product. Came really quickly and is working well.	Thanks for the fab feedback, Keith! Glad you like your Cater Cook pizza oven :)
02-Feb-2024	TORMEK T2 PRO KNIFE SHARPENER	Excellent.	Thanks for the 5 star rating!
02-Feb-2024	CK7007 10 LITRE EQUINE RUG WASH	very efficient and quick.	Thank you, Pauline, for your kind words :)
01-Feb-2024	CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH	Great service	Thank you for the 5 star rating :)
01-Feb-2024	KRISTALLON DURABLE GRADUATED POLYCARBONATE JUG 0.9LTR	It was fine, the first part of the order arrived on time but they were a little bit late with the second part of the delivery meaning that I had to contact them to find out why the delay.	No Comment
01-Feb-2024	JANTEX OVEN & GRILL CLEANER - CF972	First class in every way!	No Comment
01-Feb-2024	RATIONAL 56.01.535 ACTIVE GREEN CLEANER TAB FOR ICOMBI 150PC	Great customer service and quick delivery	No Comment
29-Jan-2024	CK8818 ELECTRIC FLAT GRIDDLE	Does just what it said on the tin. Good service - nice to speak with real people	No Comment
29-Jan-2024	300W JACKETED IR QUARTZ BULB 220MM LENGTH - CC536	the pricing was clear, the delivery was prompt and the item as per the description and well packaged.	No Comment
29-Jan-2024	CK9057 GREASEPAK BATTERY PACK REPLACEMENT	Great price and easy to fit. Any issues on fitting suggst you youtube it	No Comment
28-Jan-2024	CAMBRO IBS27 102LTR INGREDIENTS BIN	Great service. Package was accidentally delivered to a different location but Amy sorted it quickly, so no issues from me	No Comment
28-Jan-2024	BUFFALO CT014 DIGITAL CHAMBER VACUUM PACK MACHINE	A challenge to master and some functions just don't perform	No Comment
28-Jan-2024	CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH	Full communication from start to finish. Had slight damage to my original fridge . Due to the time of year(Xmas) contacted caterkwik and they arranged a replacement. They couldn’t have been anymore accommodating, thank you.	No Comment
28-Jan-2024	MECHLINE AQUAJET 30 - AJPR30-ST-BF2-S	The item was delivered on time and safely. There wasn’t any damage to the packaging and it was nicely presented. All items were exactly as requested making the customer experience everything they could expect and more.	No Comment
28-Jan-2024	CATER-WASH CW8518 18KG WASHING MACHINE	Makes washing so easy. Quick delivery	No Comment
27-Jan-2024	BLUE SEAL FF18 TWO BASKET LPG GAS FRYER	Prompt delivery, customer service were very helpful	No Comment
27-Jan-2024	CK7007 10 LITRE EQUINE RUG WASH	supplied and delivered on time	No Comment
27-Jan-2024	BUFFALO FB864 PROGRAMMABLE COMMERCIAL MICROWAVE - 1800W	Excellent fridge, drawers nice and deep. Customer service was great keeping us informed.	No Comment
27-Jan-2024	CATER-COOK STAINLESS STEEL 12 INCH WIRE WHISK	Good service	No Comment
27-Jan-2024	POLAR CD611 UNDERCOUNTER FREEZER	Good service always, and very helpful from office to desk drivers.	No Comment
27-Jan-2024	STOCK POT LID 300MM	Everything	No Comment
27-Jan-2024	LINCAT HC4 PEDESTAL	Good service from Caterkwik	No Comment
27-Jan-2024	CATER-WASH CW8518 18KG WASHING MACHINE	The delivery was promised in 3 days on website during purchase, but was delivered after 14 days, this was disappointing. But i loved the person who delivered it he was very professional helpful and kind person. and the machine ofcourse is very good as well.	No Comment
27-Jan-2024	CK2303 TRIPLE SLIDING DOOR SILVER COOLER - 900MM HIGH	Great product and great service	No Comment
27-Jan-2024	CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE	It's a great machine, quiet, simple to use and remarkably energy efficient, Ideal for use on a boat. Although principally a trade supplier Caterkwik were easy to deal with online and on the phone, happy to deal with private customers and their delivery service excellent.	No Comment
27-Jan-2024	CATER-WASH CW8518 18KG WASHING MACHINE	Always had good quality machine and service.	No Comment
27-Jan-2024	ARCHWAY 4BSTD 4 BURNER KEBAB MACHINE - CK0050	Improve delivery	No Comment
27-Jan-2024	CATER-WASH CW8518 18KG WASHING MACHINE	Nice Smooth no noise very efficient	Thanks for the great review :)
02-Nov-2023	POLAR G-SERIES GJ448 UPRIGHT DOUBLE DOOR BACK BAR COOLER	Easy process and great delivery service	Thank you for the great review, Danny :)
02-Nov-2023	CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH	Initial order was lost by third party which was quickly rectified when I called Caterkwik directly. Delivered as described and old equipment collected separately as promised. Would have deducted one star for confusion but was not directly the fault of Caterkwik	Thanks for the great review, David, I am glad we were able to put things right!
02-Nov-2023	BLIZZARD HW40 SINGLE DOOR WHITE REFRIGERATOR	Very helpful and efficient	Thank you for your kind words, they are much appreciated.
30-Oct-2023	CK0501LED DOUBLE DOOR HINGED BLACK LED COOLER - 900MM HIGH	Excellent service and always informed of their delivery service. Driver also excellent with parcel and very helpful and friendly.	Thank you for the great review- I am glad you liked our delivery updates and friendly driver :)
30-Oct-2023	CK0501LED DOUBLE DOOR HINGED BLACK LED COOLER - 900MM HIGH	good product quick delivery	Thank you, Patrick for your kind words :)
29-Oct-2023	POLAR G-SERIES 850MM TRIPLE SOLID DOOR BOTTLE COOLER 320LTR	We received a phone call an hour before delivery. There were 2 delivery men who bought it in where we wanted it. The fridge is really roomy. I love the LED lights inside. Plenty of shelves. It looks really stylish in high gloss black.	Thanks for the detailed review of this cooler, Wendy. We're so pleased that you like it!
28-Oct-2023	CATER-WASH 8KG FRONT LOADING WASHING MACHINE CK8588	would have given 5 stars , but sadly first delivery was damaged and had to wait for replacement.	Thank you for your kind words, David, we hope that you will continue to use Caterkwik and apologise for the initial delivery damage.
28-Oct-2023	BUFFALO CN535 10 LITRE AUTOFILL WATER BOILER	Prompt and efficient as always and competitively priced	Thanks for the great review :)
28-Oct-2023	IGLOO GASTROLINE CUBE PATISSERIE DISPLAY COUNTER PO	I called and check the stock availability caterkwik confirmed it was on stock and requested to make a payment, once payment made there were no confirmation of delivery date, I made other phone call to check this time I was informed there were no stock and waiting to to 8-10 weeks, Refund...	Thank you for your review; I am really sorry that you had a bad experience this time around. We were advised by our supplier that this unit was in stock at the time and did not expect to then be advised it hadn't turned up on the lorry. I can understand your frustration with this and apologise for the delay in your refund; we had to wait official confirmation from our supplier that they had cancelled the order.
28-Oct-2023	CK7007 10 LITRE EQUINE RUG WASH	Fantastic service, good offers and brilliant product!	Thanks for your kind words about our re-proofer, we're glad you like it :)
12-Oct-2023	POLAR CD239 MULTIDECK DISPLAY FRIDGE	good services.	No Comment
12-Oct-2023	BLIZZARD STORM40DP 400mm GLASSWASHER - DRAIN PUMP	Excellent. Order placed and delivery received within three days Products exactly as advertised	No Comment
12-Oct-2023	CATER-WASH CW8518 18KG WASHING MACHINE	Very helpful, explained exactly the machine we would require. Received the item very quickly and so far it has been the best machine I have had for getting heavy duty used muddy horse rugs immaculate	No Comment
09-Oct-2023	CATER-WASH CK8512 12KG WASHING MACHINE	Excellent and rapid service at a reasonable price	No Comment
09-Oct-2023	CK2555AA CATERWASH CK2555 DLUX PASSTHROUGH DISHWASHER	Helpful before and after purchase. Very efficient service and would recommend.	No Comment
08-Oct-2023	POLAR C-SERIES CD082 STAINLESS STEEL UPRIGHT FRIDGE	I call customer services a few times for brand new fridge problems. They didn’t callback. Not any news , not answering, not help	I do apologise that you had trouble at first with not calling you back - that is unacceptable from the team. I can see that my colleague organised some stainless steel cleaner to be sent to you f.o.c to see if this resolved the problem you were having. If this is still ongoing please do give me a ring on 01229484918 - Kelly. Thanks
07-Oct-2023	MARCO T10 ECOBOILER WATER BOILER	They were great at communicating with me when there was a slight delay in the product arriving.	No Comment
07-Oct-2023	CATER-WASH CK8512 12KG WASHING MACHINE	Great delivery man. Longer delay than expected between payment and arrival.	No Comment
07-Oct-2023	LINCAT OPUS 800 OG8002/N GAS 6 BURNER OPEN TOP OVEN RANGE	The delivery driver was rude and unhelpful	We're sorry to hear this. We shall pass your comments on to Lincat to address with the delivery team that they use.
07-Oct-2023	CK0501LED DOUBLE DOOR HINGED BLACK LED COOLER - 900MM HIGH	Excellent does what it said on the tin	No Comment
07-Oct-2023	CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH	Excellent customer service. Product very good value for money. Excellent delivery , the driver brought our product to were we want, he also waited while our product was checked over.	No Comment
07-Oct-2023	OLYMPIA SAPHIR DESSERT FORK	I was missing a set of forks with no explanation. When I rang, I was informed that they would be sent on. After another week I rang again to be told they were out of stock for another 6 weeks.	No Comment

Click here to see more reviews »

Customer Reviews

We're raising £10,000 for "every life matters" in memory of our friend and colleague, dave hunt.

Price Match Promise