Case Studies

Since 1994 Caterkwik have been serving our valued customers with a focus on providing outstanding customer service, an extensive product and service portfolio, expert advice and the ability to provide the right solutions whatever the requirement at a market leading price. From a gastronorm pan next day to a full kitchen and extraction refit. As it is easy to talk the talk we'd like to give you the opportunity to see some real examples of customers we've had the privilege of working with below...

Well Done Bryony - Finding solutions for the RAF

Fabulous review for Bryony (Caterkwik Solutions Coordinator) Bryony worked closely with the RAF to find a quick solution for their piles of laundry!
The Cater-Wash 12kg Washing Machine and Cater-Wash Heat Pump Tumble Dryer fit the bill and were delivered promptly by Caterkwik Logistics.
Well done Bryony

"I cannot recommend Bryony enough.
All the way through she has been extremely professional and has listened to our needs. We have had a few stumbles due to the size and deadline of our order, but at every stage Bryony has found a work around.
We understand that we are a demanding customer but this really does make us appreciate great customer service.
Thank you for looking after us so well."

La Brasseria, Notting Hill, London

The best thing about our experience with Caterkwik has been that they don’t try to tell you they know what you need better than you. Ellis in particular is always friendly and willing to go the extra mile. It was by no means a simple process. Due to limitations of the unit and unknowns (including lead times in this crazy post-COVID world), Ellis had to sift through and coordinate delivery to site of a list of over 100 items at a significant value. There were some challenges, but we appreciated the effort and support was always there and now have an excellent working relationship for any future projects or catering equipment needs.

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Umezushi Ltd

"The overall service from Caterkwik is outstanding. From quick and competitive quotations, through delivery updates, and after service care. The communication is very good, via email and phone, as well as updates on our Caterkwik account (we can read the notes as they are being added). After service care is swift and honest. Engineers attend the site shortly after the service call is placed, and have a professional manner."

Bradley Caplin

Excellent service from original enquiry through to delivery. Perfect drink bottle cooler for domestic use and very reasonably priced.
Totally satisfied!

Ulverston Victoria High School

We cannot thank Cater-kwik enough for their fantastic support in equipping our room with a Cater-wash 12kg machine. It is a brilliant piece of kit and has enabled us to ‘refurbish’ so much school uniform and to a very high standard #goodasnew!We are now able to move forward with a major project which will raise funds for local charities, support some of the more vulnerable students and also help to protect the environment. The staff at Cater-kwik were super efficient and a real pleasure to deal with. Thank you again!

The Border Hotel

We are really happy with the service that Caterkwik offered when we bought a new Pass-through dishwasher. As I was unsure what I needed Eve gave me sound advice over the phone and by email.The unit arrived on time and was straight forward to be installed. The staff in the kitchen had all been really happy with the results that the machine gives us.Thanks

HB SERVICES (BACK AGAIN!)

We are a small,bespoke operation dealing with people who care about how their laundry is handled.The Cater-wash machines fulfil this requirement and our customers are very happy with the results.The 16kg machine performs very well and gives us excellent options when used with the two 18kg we also have.Delivery/Service from Cater-Kwik has also been excellent.

JAMUNA INDIAN RESTAURANT

Whilst there are plenty of catering suppliers in the market Caterkwik and their sales staff Ellis were very cooperative and helpful prior to selling the equipment.She was very thorough with regards to the logistical aspects.Delivery and installation was arranged for the same day! Ellis was so patient, she even managed to do a site survey without a site visit!The Rational Oven delivery & install by Lee and Danny was excellent and efficient,so much patience and expertise!!!

Hafan Gwydir Extra Care Housing Scheme

Caitlin,Thank you for all your help with the recent dishwasher purchase.
The machine is excellent and running well, it was down to your recommendation we went for this machine.
Thanks to all involved, especially yourself, It was a pleasure doing business with you again!Thanks!

Paws Veterinary Health Centre

Ellis, very easy to work with you guys via phone email and sending pictures. Quickly worked out what we needed. Having a named contact like yourself great- good to have a point of call. Fast service. Professional/tidy installation of the 16kg Cater-wash machine. Overall very happy!

The Red Lion

James helped project manage, gave knowledgeable advice throughout, sorted any issues that arose promptly and got the units there on time!

We were more than happy with James' and the Cater-Kwik team's hard work on this project.

McMunchies

The CK8301 is working really well lights no problem now and have had no issues at all with it. The fryer seems to hold temperature really well and has made our menu a little more interesting as we didn't sell deep-fried food before the purchase. It heats up fairly quickly and seems to be quite efficient with gas too so overall we are pleased with our purchase and would recommend this product if asked.

World Of Catering

We have been dealing with Caterkwik for a number of years. Meloday and all the staff have been nothing but efficient in getting quotes to us & processing sales. We have received all our equipment in a timely fashion and in impeccable condition. They are a pleasure to deal with and our purchases have increased with them due to the ease of dealing with them.

Kendall Farm Butchers

Great website easy to use and find products. Good price online and small deal to seal the deal, nice touch. Charlotte always emails straight back or takes the call. Easy from start to finish and knowledgeable about the product but also found out any questions I had for it too. Faultless from start to finish Charlotte.

The Fox & Goose

Melody was very pleasant and friendly, offering great advice.
In regards to the company, I can’t fault the price, speed of delivery was all a great service.
Many thanks!

Ahisma

A lot for other suppliers to learn from CaterKwik's customer service. I had a very good experience overall and highly recommend to use their service.

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Cellar Club

Thank you so much for all your help, you’re a superstar!!
I will contact you again when I need something, which might be an ice maker very soon!
Thank you.

White Hart Inn

Amazing service, the microwave was delivered this morning! Will definitely use you again.

Framptons

I was really impressed with the end to end process I experienced with Caterkwik; from the initial interaction with yourself, the help and guidance you provided with selecting the relevant equipment (helping us save a few £s) to the logistical arm meeting our tight delivery timeline. The process was seamless and it was a pleasure to do business with you, Lucy, Sharon & Pete the driver. We will definitely use you in the future and recommend you to our friends in the trade.

HB Services

We purchased 2 18kg Cater-Wash machines, which we are delighted with, delivery was carried out by Josh who was truly delightful and so helpful.
Rebecca from the sales team has offered excellent customer service throughout, both these members of your team are a credit to the company.

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Robinson's Catering

All the equipment is running well, we had a few bits missing these were sent out quickly, I thought you handled everything very well wouldn't hesitate in recommending you in the future.

Fishy Business Fishmongers

We are very happy with the ice machine and service you provided during the installation process. This Hoshizaki ice machine is working perfectly.

First Choice Kebab

I was using Nibets but I would like to say thank you very much for your great service, you are te best. Your staff are so good and friendly.

Julie Abbs Catering

I am extremely happy with the tables, they were easy to assemble, the welding looks good and they have no sharp burrs or edges at all. As always, your help and service is above criticism, overall I'am a very happy chappy.

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The Reel Pizza Company

Absolutely perfect!

Sage Vegan Café

Everything going well, appliances are working great.
Thank you for your help, you are all so kind.

Sam's Pizza

Really happy with the service and the process of transportation went really smoothly. You have met all my expectations and I will certainly recommend you!!

The Boxing Hare

I am very happy with my experience with CaterKwik. You have been most helpful, very efficient & a pleasure to deal with.
I'm very pleased with the product & the pricing. Everything has been clearly explained & dealt with in a timely manner.

South Essex Wildlife Hospital

We were assisted every step of the way by Melody who is true credit to your company. She was extremely helpful, attentive and professional. We are delighted with the products, thank you.

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Newlands Farm

The service you and your colleagues has given me is second to none - brilliant!

Howatts House Keeping

I would like to thank you for all the help you have given me to get my washers/dryers and also my roller iron for my business, it really looks the part and also the service you did go out your way to help me out as I live on the Isle of Bute. I would highly recommend you to anyone.

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Carmichael Refrigeration

Everything was perfect, couldn't ask for any better, couple hiccups regarding recent delivery but everything has been spot on. Thanks a million for all your help!

Eventerprise Equitation

The washing machine came super quickly...Mega! The delivery driver was so kind. Machine has done 18 loads in 4 days! Love it!

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River Dry Cleaners

Thank you so much on the delivery of the machine, your driver was a very helpful & willing driver. I'm very pleased with the service you have provided. Many thanks once again.

Burreato Mexican Eatery

Overall we're happy with the quality and service of the goods provided.

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Stonesfield Sports & Social Club

Great shopping experience, great communication, purchased a table top ice machine, works very well, glass washer not yet plumbed in, fits exactly where I wanted it. Thank you.

Beatons Tearooms

Over the past 6 years we have been using CaterKwik as our main kitchen equipment supplier for all of our new tearooms. So far, CaterKwik have kitted out all 6 of our branches.

Avalunch

The machine works very well for our requirements, it is efficient, cleans the plates and pans very well and is easy to use. We would definitely recommend to others!

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CUE

We are very pleased with the Rational unit. It does exactly what the brochure said. Our café is now proving to be very popular.

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Donut Dollies

I cannot fault their service, they are helpful, polite and professional. The most competitive on the market with great after service.

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Andre's Restaurant

You have been very helpful getting the unit set up and also ringing me to make sure I got sorted, not a lot of big companies provide this type of service. I will not hesitate to use you again and to recommend you.

Catersafe Services Ltd

Catering equipment maintenance services with gas safe registered catering engineers. Covering installation, servicing and repairs on commercial kitchen and bar equipment.

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Gourmet Sandwich

Gourmet sandwich shop full kitchen refit featuring the Ital Forni Bull pizza oven not only looks fantastic but cooks the perfect pizza.

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El Sentidos

Full kitchen refit for El Sentidos flaming grill restaurant.

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Hallgarten Druitt & Novum wines

Fans of the Cater-Cool range with 3 year warranty & outstanding reliability.

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Liskeard Launderette

Fully kitted out with the Cater-Wash 18kg washing machines.

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Premier Laundry Services

Premier laundry services enjoying the features and benefits of the Cater-Wasg 18kg washing machines.

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Inn for all seasons

Our problem was 850 covers booked for mothers day and an unfixable combi oven...

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La Delicia

A family owned cafe and shop in Balsall common with an aim to do 2 things - good service and good food. La Delicia came to Caterkwik for a full cafe refit.

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Beer Trading Co

Conscientious, reliable and very professional. There service that we have received from the company has been unfaultable.

Julie Abbs Catering

Your help and service is above criticism, im a very happy chappy...

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Different Dog LTD

The service from start to finish has been outstanding. Very helpful over the bank holiday...

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Taynton & Tibberton Village Hall

Glad to report the dishwasher is working beautifully.

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The Charlwood

You have been amazing pulling out all the stops...

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Bishopstrow College

"We chose Caterkwik as they provided a very competitive price for our new Rational. Our Caterkwik account manager got back to us quickly..."

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Square & Compass Inn

"I wanted to write a thank you for the wonderful service..."

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Il Baretto Ltd

"Everything was properly managed and delivery was fast! Many thanks Alex"