01229 480001
Unbiased Expert Advice
Kitchen Survey &
Design
Supply
In-house Logistics
Certified Installation &
Service
Customer Reviews
Feefo Reviews:
| Date | Product | Score | Customer Review | Our Reply |
|---|---|---|---|---|
| 25-Jul-2024 | CATER-WASH ULTRA DISHWASHER DETERGENT - 4 X 5 LITRES |  |
Ordered during the afternoon, delivered the next day. Excellent service. | No Comment |
| 22-Jul-2024 | SHARP R21AT COMMERCIAL MICROWAVE | |
I have now purchase a few things from Caterkwik and found them to be very helpful, and professional. Their prices are very competitive and I am about to use them again to purchase a couple of Blizzard under counter fridges. | No Comment |
| 21-Jul-2024 | CM266 OLYMPIA ELETRIC CHAFING DISH |  |
Unfortunately the item came damaged from the box. We are a charity and purchased this for a fund raising event, which was clearly advertised on our social media, but Caterkwik were quick to tell me that, because I didn’t report the damage within 24hrs of purchase, that I must have damaged the item... | No Comment |
| 17-Jul-2024 | CATER-COOL CK6024 24 BOTTLE 2 DOOR DUAL ZONE WINE COOLER | |
Very professional and happy to help | No Comment |
| 17-Jul-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
great | No Comment |
| 16-Jun-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Dreadful over 1 month to be delivered | No Comment |
| 07-Jun-2024 | BOLERO WICKER ARMCHAIRS CHARCOAL (PACK OF 4) | |
They are not professional in communicating with customers. I placed an order for a 2 set of chairs about a month ago, and I called each time after the delivery period had passed, to postpone it again and give more incorrect promises, and in the end they said the will return the money after a month had... | Thank you for leaving us a review. I am very sorry that the date for your chairs kept moving; our suppliers did keep changing the date and this was frustrating for us too. We were giving the information as we had it live and were as professional as possible on the phone to yourself. We refunded the order after the date had been changed so much. |
| 07-Jun-2024 | MARCO MT4 AUTO-FILL COMMERCIAL WATER BOILER | |
Very long lead time for delivery. Poor communications. Too slow. |
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business. |
| 07-Jun-2024 | CATER-COOL CK4180GW UPRIGHT DISPLAY REFRIGERATOR - 416LTR | |
I understand that running a Company brings unexpected Transport problems, but no one cared and never got back to me as promised. No alternative arrangements were offered. |
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment. |
| 03-Jun-2024 | VOGUE DY829 DOUBLE SINK WITH DOUBLE DRAINER - W2100MM | |
Helpful livechat, good communication. Competitively priced. Free delivery. |
Thank you for your kind words, we're glad you had a great experience ordering with us. |
| 02-Jun-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Delivered as promised with very helpful engineer advising | Thank you - we're glad our engineer was able to assist. |
| 31-May-2024 | VOGUE ALUMINIUM BAKEWELL PAN | |
I ordered 6pcs and only 4 came in a nice decent and protective packaging, I need to call the customer service of Caterkwik advice them of the missing items. The missing two items arrived the next day as promised.... however, one of the pan has a dent on it, because the packaging it came with is not... | No Comment |
| 30-May-2024 | CATER-COOK 3 TIER SERVICE TROLLEY | |
It was received on the due date as advised | No Comment |
| 30-May-2024 | EVERPLUS EV961100 EP 4H CARTRIDGE | |
Good service - easy transaction. I would recommend Caterkwik | No Comment |
| 27-May-2024 | CATER-WASH 400MM FLAT BASKET - CK0449 | |
Speedy delivery. Updates via email and a call (voicemail message) to confirm expected delivery. | No Comment |
| 27-May-2024 | FALCON DOMINATOR PLUS G3101 6 BURNER LPG OVEN RANGE LEGS | |
Excellent service from the time of ordering, to the delivery, was kept informed through the whole process. | No Comment |
| 13-May-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Really helpful lady who took my order. | No Comment |
| 11-May-2024 | CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE | |
Initially the service was good, but I have to say I feel let down by the poor follow up support after experiencing 2 issues with my purchase, it seems like they are not interested with dealing with customers who have ongoing issues!! They are quick enough to sell the products BUT if you have more than... | No Comment |
| 05-May-2024 | CATER-COOK CK3800 NAT GAS 3 BURNER GRIDDLE - W800 | |
As previous comments | No Comment |
| 05-May-2024 | BUFFALO CJ549 20-LITRE ENERGY SAVING MANUAL FILL WATER BOILE | |
very accommodating to my change of mind twice! pleasant and helpful staff by phone and email | No Comment |
| 04-May-2024 | CHURCHILL PLAIN WHITEWARE OVAL PLATES 340MM | |
Excellent, 1 plate arrived broken, and was all sorted super quickly, great service!! | No Comment |
| 24-Apr-2024 | APS PURE ROLLTOP SERVING PLATE COVER | |
Fast and paperwork clear. | No Comment |
| 24-Apr-2024 | CK86120 1200W STAINLESS STEEL WALL CUPBOARD | |
good quality units at a reasonable price | No Comment |
| 19-Apr-2024 | CUTTING UNIT - UNGER STAINLESS STEEL 22 | |
Melody the girl that helped me was professional and very friendly. | No Comment |
| 08-Apr-2024 | CK0233 CATER-BREW 10L WATER BOILER | |
Prompt acknowledgement and delivery. | Thanks Tony, your feedback is much appreciated. |
| 05-Apr-2024 | CK7468 RE PROOF DETERGENT | |
Contacted me to say they had received my order and processed it. Quick delivery, free postage. | Thank you for the great review :) |
| 04-Apr-2024 | BLIZZARD BTD100BK SLIM TIERED DISPLAY REFRIGERATOR | |
I ordered and paid on card for a display fridge which I was later told would cost an extra £100 if I wanted delivery to my shop as it has restricted access times. Having chosen to get it sent to another address it failed to arrive on appointed day. I had to cancel my install team. I called to find... |
I do apologise that you didn't have the best experience on this occasion. Usually the information we get from our suppliers is pretty accurate, this time it obviously wasn't and they didn't inform us the unit was out of stock. I am sorry for any inconvenience that this caused to you. |
| 03-Apr-2024 | HOSHIZAKI IM-30CNE-HC HYDROCARBON ICE CUBE MAKER | |
Best price and speedy delivery right into the required location in the shop. Super product - won't be worrying about ice this summer! Highly recommend buying your Hoshizaki from Caterkwik! | Thank you for your great review, so pleased that you like the product -Hoshizaki are fantastic ice machines. |
| 03-Apr-2024 | PARRY NPSF3 SINGLE TANK ELECTRIC FRYER | |
Good customer service and very efficiency | Thank you for your kind words |
| 28-Mar-2024 | CATER-WASH CK0400G PLUS 400MM GLASSWASHER GRAVITY S/S | |
Excellent customer service | Thank you for your kind words :) |
| 25-Mar-2024 | CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE | |
Customer service no1 Quality of goods sold no2 Time no3 And correspondence no4 |
No Comment |
| 25-Mar-2024 | BUFFALO VARIABLE SPEED STICK BLENDER - 400MM SHAFT | |
great service | Thank you Aidan, much appreciated. |
| 23-Mar-2024 | CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE | |
Terrible orderd work unit stainless steel came damaged and then sent another again damaged offerd to discount me £20 offend is not a statement! | Thanks for the review, we do apologise that you had a damaged item on this occasion. I can confirm your £48 has now been refunded as agreed. |
| 23-Mar-2024 | CATERLITE VACUUM PACK MACHINE – CN515 | |
online sevice very good. the machine is good. Part of my purchase was not available, they needed a bit of a prompt for an alternative, which they did find quickly once had they found it, top stuff. My Venison is now happily in my freezer. |
Thanks so much for giving us the opportunity to organise this for you. I am so glad your venison is now in the freezer! Appreciate the 5 stars. |
| 23-Mar-2024 | CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE | |
Caterkwik responded to my telephone enquiry in an efficient and friendly way. The price quoted was the same as that quoted by Amazon, except that the delivery charge was less. Unlike Amazon, the company was able to answer specific questions about the machine. | Thank you for the great feedback, we really appreciate your business and are happy to help with any questions. |
| 23-Mar-2024 | CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN | |
Order was over 2 weeks late and was told wrong delivery day twice | I am sorry for the delay with your delivery; we did have a shortage of drivers and this caused a minor delay. Apologies for any inconvenience this caused. |
| 23-Mar-2024 | CATER-WASH CK8508 8KG HEAT PUMP TUMBLE DRYER | |
I've used them numerous times as they are friendly and efficient | Thanks for the fab feedback, Alan! |
| 23-Mar-2024 | TRUE T-19-HC SLIMLINE HEAVY-DUTY UPRIGHT REFRIGERATOR | |
Excellent service, super fast and friendly communication from Faye | Thank you for the great review! |
| 21-Mar-2024 | CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN | |
I placed an order 2 3 weeks ago. I'm still waiting. | Thank you for leaving your feedback for us. I can confirm this will be delivered tomorrow; I know my colleague did speak to you about it being delivered this week and you said it would be ok to wait. Apologies for the delay; we have had an increase in deliveries at this time. Thanks |
| 21-Mar-2024 | SHARP R21AT COMMERCIAL MICROWAVE | |
Brilliant service from company. Excellent communication and regular updates. Highly recommended and would definitely use again. | Thank you for the great feedback, much appreciated. |
| 18-Mar-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Great washing machines and great service Thank You |
Thank you for the great feedback, Sarah! :) |
| 17-Mar-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Very helpful and lots of advice . Delivery very prompt and good. | Thank you for the great review, Clare! |
| 17-Mar-2024 | CATER-COOK 3 TIER SERVICE TROLLEY | |
Delivered on time | Thank you, glad it arrived on time. |
| 17-Mar-2024 | RATIONAL 56.00.562 CARE CONTROL TABLETS CK0040 - PACK OF 150 | |
I have had a couple more purchases of them this week . The prices are very competitive. A very easy company to deal with sales staff very professional and deliver when they say | Thank you for your lovely feedback, this is much appreciated. We hope to do business with you again. |
| 16-Mar-2024 | BUTCHERS STRIPE CHEF TOWEL | |
Good prices Efficient |
Thank you for the great feedback! :) |
| 16-Mar-2024 | CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH | |
Poor, item arrived damaged and still waiting for replacement 2 weeks later | Thanks for the review. I apologise that there has been a delay replacing your fridge. I can see we were on our way yesterday and were asked to come back today - Pete is on his way to you. We had some delays due to van availability so I do apologise for any inconvenience this has caused to you and your business. |
| 16-Mar-2024 | CATER-WASH CK8510 10KG HEAT PUMP TUMBLE DRYER | |
Problem with dryer rectified immediately fantastic all round service, would recommend highly The dryer is also very efficient |
Thank you for the great feedback, we are glad you liked our service. |
| 07-Mar-2024 | BUFFALO CJ558 PIE CABINET 30 PIE CAPACITY | |
Service and delivery exceptional | Thank you, your kind words are much appreciated! |
| 07-Mar-2024 | CK0233 CATER-BREW 10L WATER BOILER | |
Dry happy with the service from Caterkwik. We’re very helpful and I would have no problem recommending them. | Thank you for the fab feedback, Shirley. We are glad we could help! |
| 07-Mar-2024 | BRILLO WASHING UP LIQUID 2 X 5LTR | |
Awful items advertised not in stock Keep being sent confusing invoices that have already been paid. Will stick to Nisbets in future |
Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. [email protected]. |
| 04-Mar-2024 | ELECTROLUX MYPRO TE1120 8KG CONDENSOR DRYER | |
quick efficient service and delivery at a good price, customer adviser was helpful | Thank you for the great review, we are glad you were happy with our service :) |
| 01-Mar-2024 | CK8170 W1000 x D700 x H850mm STAINLESS STEEL CENTRE TABLE | |
No delivery, poor response. Have asked it be checked into. Was told someone would get back to me with update. They didn't . Still chasing a table three and a half weeks after purchase. | Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused. |
| 29-Feb-2024 | FALCON G3101 6 BURNER OVEN LEGS NATURAL | |
Ordering was easy, and everything appeared smooth - however, it would have been much more helpful if it was clear on the website that delivery into the building would cost more. We didn’t discover this until we were e mailed with the delivery details. I was then expected to take pictures of everything so... | Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements. |
| 25-Feb-2024 | GRAM CF 35 SG UK CHEST FREEZER | |
I been told that I will get call before delivery. I did not get call , they just turn up . They l were going to leave freezer outside in the rain . I ask them to bring inside which ground floor easy to get in . They said it won’t fit door . I said takeout package. They did and they left packages all over the... | Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this. |
| 24-Feb-2024 | CK8501 DOUBLE HINGED BLACK COOLER - 850MM HIGH | |
Regular communication and delivery driver was very helpful | Thank you for the great feedback! |
| 24-Feb-2024 | WHIRLPOOL 3LWED4815FW ATLANTIS 15KG VENTED DRYER | |
Excellent customer service reliable, they have a tracking system so you can track exactly when they’re gonna turn up | Hi David, thank you for the amazing feedback! Here's to the next 10 years :) |
| 19-Feb-2024 | CATER-WASH CK8510 10KG HEAT PUMP TUMBLE DRYER | |
It help full | Thank you for your feedback. If you could let us know what we could do better, or where we fell short of the mark, that would be great. |
| 17-Feb-2024 | CATER-FABS CFST500 STAINLESS STEEL EQUIPMENT STAND | |
Easy, delivery on time 'o problems Equipment excellent |
Thank you Susan, this is much appreciated. |
| 17-Feb-2024 | CK0503LED TRIPLE DOOR HINGED BLACK LED COOLER - 900MM HIGH | |
The delivery man was very polite and helpful in placing the cooler where we wanted it on the day he kept us updated has to where was and a precise delivery time. However from the original purchase it wasn’t clear to how long we would have to wait before delivery and additional information during that... | Thank you for your feedback - this is much appreciated. We advised 5-7 working days on point of order, and then further updated this to a specific day once the route was planned - however understand this can be hard for you to plan. We take your feedback on board. |
| 17-Feb-2024 | CK0233 CATER-BREW 10L WATER BOILER | |
Easy ordered on line delivered by DPD. Intalled and working outflow seems slow compared to our previous CaterBrew but hope this will improve with use. | Thank you for the great review, glad you liked the packaging! |
| 15-Feb-2024 | RET49050 - CATER-ICE CK2050 COMMERCIAL BULLET ICE MACHINE 5 | |
After Sales very bad. Still waiting for answer to problem |
Thank you for the feedback, I'm sorry that you were not happy with the experience this time. I can see a replacement part was delivered to you for the part that was damaged. As per my colleague, we would like to apologise for the damage to this item and for any inconvenience caused. |
| 14-Feb-2024 | CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH | |
Good value and efficient delivery service | Fab, thanks so much for the great review! |
| 12-Feb-2024 | INTERLEVIN SC381B UPRIGHT DISPLAY REFRIGERATOR - PO | |
Delivery was very quick but unit was delivered with a flat battery which powered the temperature gauge. A few weeks later the fan broke. A replacement was delivery but was damaged in transit. Still waiting for a replacement. Nearly 2 months now that the fridge has not been working! |
Thank you for your feedback. I have had a look into this, and I understand that you had a damaged part, and they sent you a replacement - and now a refund in in progress as agreed. Apologies that you have not had the best experience this time. We have been liaising with our supplier over this and it is unusual for this to happen. |
| 11-Feb-2024 | LIQUID CHAFING FUEL 6 HOUR | |
Poor service. I needed items on a specific date for an event we were running. These items were absolutely essential for the successful running of this event and I was assured they would turn up at the right time and even paid extra for delivery. Items didn’t turn up until 3 days after the time I... | I do apologise for the bad experience you have had on this occasion. We placed the order with our supplier and had no reason to believe there would be a delay. They delayed it by a couple of days for which we do sincerely apologise and hope that this did not impact your event. |
| 10-Feb-2024 | CATER-PREP HEAVY DUTY MEAT GRINDER - CK0853A | |
Can’t fault the service, product turned up very quickly and the delivery driver couldn't have been more helpful | Thank you for the great feedback! |
| 09-Feb-2024 | BUFFALO FB863 MANUAL CONTROL COMMERCIAL MICROWAVE - 1800W | |
All communications were polite and effective - inc regular updates Delivery service (via courior) was punctual and polite Caterkwick wqas chosen because of choice of product / sizes available and competative prices. |
Thank you for the fab feedback, Graham! Glad you liked our communications. :) |
| 04-Feb-2024 | CATER-COOK CK1677 DOUBLE DECK ELECTRIC PIZZA OVEN | |
Service was excellent and I love the product. Came really quickly and is working well. | Thanks for the fab feedback, Keith! Glad you like your Cater Cook pizza oven :) |
| 02-Feb-2024 | TORMEK T2 PRO KNIFE SHARPENER | |
Excellent. | Thanks for the 5 star rating! |
| 02-Feb-2024 | CK7007 10 LITRE EQUINE RUG WASH | |
very efficient and quick. | Thank you, Pauline, for your kind words :) |
| 01-Feb-2024 | CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH | |
Great service | Thank you for the 5 star rating :) |
| 01-Feb-2024 | KRISTALLON DURABLE GRADUATED POLYCARBONATE JUG 0.9LTR | |
It was fine, the first part of the order arrived on time but they were a little bit late with the second part of the delivery meaning that I had to contact them to find out why the delay. | No Comment |
| 01-Feb-2024 | JANTEX OVEN & GRILL CLEANER - CF972 | |
First class in every way! | No Comment |
| 01-Feb-2024 | RATIONAL 56.01.535 ACTIVE GREEN CLEANER TAB FOR ICOMBI 150PC | |
Great customer service and quick delivery | No Comment |
| 29-Jan-2024 | CK8818 ELECTRIC FLAT GRIDDLE | |
Does just what it said on the tin. Good service - nice to speak with real people | No Comment |
| 29-Jan-2024 | 300W JACKETED IR QUARTZ BULB 220MM LENGTH - CC536 | |
the pricing was clear, the delivery was prompt and the item as per the description and well packaged. | No Comment |
| 29-Jan-2024 | CK9057 GREASEPAK BATTERY PACK REPLACEMENT | |
Great price and easy to fit. Any issues on fitting suggst you youtube it | No Comment |
| 28-Jan-2024 | CAMBRO IBS27 102LTR INGREDIENTS BIN | |
Great service. Package was accidentally delivered to a different location but Amy sorted it quickly, so no issues from me | No Comment |
| 28-Jan-2024 | BUFFALO CT014 DIGITAL CHAMBER VACUUM PACK MACHINE | |
A challenge to master and some functions just don't perform | No Comment |
| 28-Jan-2024 | CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH | |
Full communication from start to finish. Had slight damage to my original fridge . Due to the time of year(Xmas) contacted caterkwik and they arranged a replacement. They couldn’t have been anymore accommodating, thank you. | No Comment |
| 28-Jan-2024 | MECHLINE AQUAJET 30 - AJPR30-ST-BF2-S | |
The item was delivered on time and safely. There wasn’t any damage to the packaging and it was nicely presented. All items were exactly as requested making the customer experience everything they could expect and more. | No Comment |
| 28-Jan-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Makes washing so easy. Quick delivery | No Comment |
| 27-Jan-2024 | BLUE SEAL FF18 TWO BASKET LPG GAS FRYER | |
Prompt delivery, customer service were very helpful | No Comment |
| 27-Jan-2024 | CK7007 10 LITRE EQUINE RUG WASH | |
supplied and delivered on time | No Comment |
| 27-Jan-2024 | BUFFALO FB864 PROGRAMMABLE COMMERCIAL MICROWAVE - 1800W | |
Excellent fridge, drawers nice and deep. Customer service was great keeping us informed. | No Comment |
| 27-Jan-2024 | CATER-COOK STAINLESS STEEL 12 INCH WIRE WHISK | |
Good service | No Comment |
| 27-Jan-2024 | POLAR CD611 UNDERCOUNTER FREEZER | |
Good service always, and very helpful from office to desk drivers. | No Comment |
| 27-Jan-2024 | STOCK POT LID 300MM | |
Everything | No Comment |
Build your own quote
Your account