|Date||Product||Score||Customer Review||Our Reply|
|20-Jul-2018||POLAR CD615 SINGLE DOOR FREEZER||I didn't buy anything from them, but despite being advised twice, they insist on emailing me and telling me about the progress of my delivery!
Now - I'm being asked about my experience....... you judge!!
|Dear Sir, we apologise sincerely. An email regarding delivery was sent to you when another member of your organisation with the same billing address ordered with us. Your email was on the account having previously ordered from us. We should have only sent to the person making the order. We also sent the mail to the other member of your organisation. We removed your details as soon as requested but the Feefo request had already been queued although we admit it could and should have been intercepted as soon as the situation came to light. We work hard to comply with GDPR. I hope you can appreciate how this error has occurred, we're sorry and we have learned from it and reinforced our procedures to ensure this does not happen again.|
|19-Jul-2018||TEFCOLD IC300SCEB DISPLAY CHEST FREEZER PARTS ONLY||Great service and price.||No Comment|
|18-Jul-2018||CK0500LED SINGLE DOOR BLACK LED BOTTLE COOLER - 900MM HIGH||Delivery was a day late - not so much a problem for us.||No Comment|
|17-Jul-2018||LINCAT EB3FX 11 LITRE AUTOMATIC WATER BOILER - CK0682||Your confirmation of order within 30mins of placing was appreciated and delivery within 24 hours was very usefull. Our old Lincat unit was about 10 yrs old and had a printed circuit failure. We hope that the new one lasts as long. The new unit was up and running within 48 hrs of order placement. Your...||Thank you for your review, i hope this product lives up to your expectations.|
|16-Jul-2018||PARRY 1860 SINGLE TANK ELECTRIC FISH FRYER||Customer service was good, product reached on time as promised. Was able to contact staff and ask for delivery update and that was good for me. I would surely recommended Caterkwik.||Thats Great, i am glad your experience with Caterkwik was good.|
|16-Jul-2018||POLAR CD612 SINGLE DOOR CABINET FRIDGE||Very speedy delivery and pleased with fridge but still waiting for customer service to contact me regarding a missing part within the fridge.||Many thanks for your review and apologies re the missing part. We'll be in touch right away.|
|16-Jul-2018||CL109 Polar 3 Door Refrigerated Counter with Marble Work Top||Top job I rang them on Sunday ,left a msg they got back to me Monday and delivered on Tuesday . Kept me updated with emails ,delivery man was really helpful also||No Comment|
|16-Jul-2018||Cater-Wash Premium Jolly 400mm Basket Glasswasher - CK0497 Gravity Waste||A simple process and prompt delivery||Great to hear, thank you for the review|
|16-Jul-2018||SAMSUNG CM1929 SUPER HEAVY DUTY MICROWAVE C529||Very fast and reliable - order arrived the next day!||No Comment|
|16-Jul-2018||CATERWASH CK1543AA DLUX COMMERCIAL DISHWASHER||Caterkwik have produced a well made and well priced machine. On top of this their technical service response has (so far) been first class.
I would recommend Caterkwik.
|16-Jul-2018||BLIZZARD HBC3 REFRIGERATED GASTRONORM COUNTER||Always available for advice, best prices and service||Thank you for this review, we pride ourselves in our customer service.|
|16-Jul-2018||Cater-Wash CK8518 18KG WASHING MACHINE||Excellent service - slight confusion regarding courier but rectified immediately with great customer service. Fantastic product. Very happy.||No Comment|
|15-Jul-2018||CK9056 GREASE PAK BIO ENZYME FLUID||very quick and efficient delivery||No Comment|
|14-Jul-2018||Buffalo CM289 Upright Ice Cream Maker 2Ltr||Excellent quick service||No Comment|
|14-Jul-2018||TRUE TGU-3-HC 3 DOOR PREP COUNTER||Excellent customer service from beginning to end. Slight delay in delivery dealt with with grace and an instant refund of delivery charge; delay not Caterkwik's fault, rather the manufacturer's error. Easily the best price I could find online.||No Comment|
|13-Jul-2018||Blizzard H200SS Undercounter Fridge||A very simple and easy to use web sales page made the whole process very straight forward. A good price was also offered for the item.||We do our best. Thank you for your feedback.|
|12-Jul-2018||Cater-Wash CK8518 18KG WASHING MACHINE||I am not sure if I was badgered into an upgrade||Thanks for your feedback. We're sorry you possibly felt badgered. We have a strict "No Badgering" policy here and have looked into the notes for evidence. We did accidentally send an email twice in quick succession regarding a slight delay in your original selection and an option to upgrade for immediate delivery although we can't see anything else to suggest a case of illicit badgering from one of the team. Of course we are sorry you got that impression. We're very sure you are going to love your new machine though.|
|11-Jul-2018||Cater-Wash CK8518 18KG WASHING MACHINE||Everyone was extremely helpful. Amy and Charlotte in sales could not have done more to sort out the delivery and installation of the washing machine. The driver was very helpful and it wasn't a straightforward job when he got here but he sorted it out and ensured it was working before he left. I...||Thank you very much. We've passed on your kind words to Amy, Charlotte & Peter.|
|10-Jul-2018||POLAR CD613 SINGLE DOOR FREEZER||ORDERED ON 2/3 DAY DELIVERY --- CAME NEXT DAY --- WELL PLEASED !||When our customers are well pleased, we're pleased as well.|
|10-Jul-2018||LINCAT EB3FX 11 LITRE AUTOMATIC WATER BOILER - CK0682||very good service||Very good to read your comments. Thank you.|