|Date||Product||Score||Customer Review||Our Reply|
|20-May-2018||BUFFALO S047 BAIN MARIE WITH TAP (WITH PANS)||Great customer service and price. I believe i spoke with Chris over the phone - very helpful!||No Comment|
|18-May-2018||CATER-COOK CK0089 COMMERCIAL 6 SLOT TOASTER||I ordered a 6 slot toaster
When it arrived it was very dirty like it was second hand I sent back and the one I received now is not the best either
Won’t be using this company again
|We apologise that you were unhappy with the toaster. We assure you it was not second hand. We will be inspecting the unit and liaising with the manufacturer on it's return.|
|18-May-2018||KITCHENAID FLAT BEATER - F677||VERY SPEEDY DELIVERY, ITEMS AS DESCRIBED.||No Comment|
|18-May-2018||CATERWASH CK8514 COMMERCIAL WASHING MACHINE||They conducted themselves in a very professional manner
albeit was the first order and the goods were delivered to the Invoice address
this was an oversight on our behalf and no reflection on Cater-Kwik,
they have rectified this error and are re-delivering to the...
|17-May-2018||BUFFALO DM067 ICE CREAM MAKER||Excellent customer support and very speedy delivery||No Comment|
|17-May-2018||Polar CD085 600 Litre Stainless Steel Commercial Freezer||Don't advise goods are in stock, take payment for said goods, then advise that goods are not in stock & take 8+ workings days to refund.||Thank you for the feedback. We certainly appreciate and apologise for the frustration. We checked the goods were in stock when processing the proforma. Unfortunately the stock situation had changed for part of your order when it was processed. We looked long and hard for alternatives but understand you wished to cancel the whole order. The bank holiday did extend the time taken to process the refund and we have identified where we can speed things up here in future. We are very sorry for the delay.|
|16-May-2018||BLIZZARD BAR 2 DOUBLE HINGED DOOR BOTTLE COOLER||had to phone 3 times to get my invoice sent||Following on from our discussion I would like to reiterate our apologies and thank you kindly for your time today.
|16-May-2018||CATERWASH CK8514 COMMERCIAL WASHING MACHINE||I was pleased with the price, but very disappointed when it came to delivery. I read, at the foot of the page, free next day delivery; order before 4pm. I ordered at 10am, but was told delivery would be 3-4 days, or pay £60 for next day. I wasn't impressed. Apparently, it was subject to availability,...||No Comment|
|15-May-2018||Portion Control Spooners- 560115 x 5||Very responsive and helpful re email queries. Haven't yet received the goods so not sure how they are going to work.||No Comment|
|15-May-2018||LHF460SS CHEST FREEZER STAINLESS STEEL PARTS ONLY||great service||Great to hear!|
|14-May-2018||BLIZZARD HBC4SL 4DR FRIDGE COUNTER||Needed a thin long unit due to a narrow operating area, the blizzard fitted that order. Chris was more than helpful and secured the unit and held the delivery till the unit was needed. The delivery was quick and well communicated. Nice to sing the praises when a company gets it right, enough people...||Thank you for your feedback. Glad to hear Chris was able to provide you with a long thin unit to fit into your narrow operating area and delivered it right when you needed it.|
|14-May-2018||LINCAT EB3FX 11LITRE AUTOMATIC WATER BOILER - CK0683||The sales and after sales teams were very good in their customer services roles. The both dealt wit a minor issue very efficiently and I would recommend Cater-Kwik to any prospective customers||Thank you for your review. We try our best to ensure that ordering with us is as easy as possible and in if anything does go wrong we fix it efficiently.|
|14-May-2018||DUALIT DB6SP 6 SLOT TOASTER||Excellent||Glad to hear it, thank you for the feedback.|
|14-May-2018||Parry PGF800G LPG Gas Griddle||Extremely helpful||Thanks for the feedback. Our team undergo training on all our products so we can help our customers get exactly what they need for their business.|
|14-May-2018||CATER-WASH CK0244 350MM GLASSWASHER - GRAVITY - S/S||helpful staff, quick service, would use again.||Thanks, we look forward to working with you in the future.|
|13-May-2018||** CD274 LIGHT DUTY ELECTRIC FRYER||Contacted me by phone to thank me fo order and confirmed delivery date was suitable. Goods arrived as arranged.||We aim to deliver a traditional personal service so our customers know exactly when their order will be delivered. Thank you for your feedback.|
|11-May-2018||CATER-WASH CK0264 350MM GLASSWASHER - DRAIN PUMP -S/S||How do they improve well that's simple teach there staff to do there job right and use the computer system probably||
We're sorry that you did not receive the level of service
|10-May-2018||Cater-Wash CK8518 18kg Commercial Washing Machine, INTEREST FREE FINANCE AVAILABLE||I ordered 2 x CT815 Washers. They were quick to telephone me with a delivery date for next day which was Wednesday 2nd May.
Unfortunately, I stayed in all day and no delivery turned up. I phoned next date to be told some excuse about traffic & was told they would phone me back with a delivery...
|We regret that the delivery did not go to plan and we're sorry. I understand that our Managing Director has been investigating what went wrong personally, has contacted you directly to discuss and apologise, implemented procedures to eliminate this thankfully rare but no less frustrating sequence of events experienced as we push forward with introducing an additional level of service to our deliveries.|
|09-May-2018||BLUE SEAL TURBOFAN E33D5 ELECTRIC CONVECTION OVEN||Fantastic and communicative thought the delivery process. We had a tight deadline and they were able to check with all the suppliers, when everything would arrive.
Amazing service and customer service team.
|Thats Great thank you, our team will work their hardest to give you all the information you need, weather its delivery dates, product information or service problems and we are glad you had an amazing experience|
|09-May-2018||170 Litre Undercounter Fridge Stainless Steel Ext CK200RSS||The staff made every effort to solve our problems which they did efficiently and effectively.||Thank you for your message, we do our best to give our customers a good expereince before a sale and also after the sale has been completed.|