Customer Reviews

Feefo Reviews:
Date Product Score Customer Review Our Reply
13-May-2024 Plus SymbolPlus Symbol Really helpful lady who took my order. No Comment
11-May-2024 Minus SymbolMinus Symbol Initially the service was good, but I have to say I feel let down by the poor follow up support after experiencing 2 issues with my purchase, it seems like they are not interested with dealing with customers who have ongoing issues!! They are quick enough to sell the products BUT if you have more than... No Comment
05-May-2024 Minus SymbolMinus Symbol As previous comments No Comment
05-May-2024 Plus SymbolPlus Symbol very accommodating to my change of mind twice! pleasant and helpful staff by phone and email No Comment
04-May-2024 Plus SymbolPlus Symbol Excellent, 1 plate arrived broken, and was all sorted super quickly, great service!! No Comment
24-Apr-2024 Plus SymbolPlus Symbol Fast and paperwork clear. No Comment
24-Apr-2024 Plus SymbolPlus Symbol good quality units at a reasonable price No Comment
19-Apr-2024 Plus SymbolPlus Symbol Melody the girl that helped me was professional and very friendly. No Comment
08-Apr-2024 Plus SymbolPlus Symbol Prompt acknowledgement and delivery. Thanks Tony, your feedback is much appreciated.
05-Apr-2024 Plus SymbolPlus Symbol Contacted me to say they had received my order and processed it. Quick delivery, free postage. Thank you for the great review :)
04-Apr-2024 Minus SymbolMinus Symbol I ordered and paid on card for a display fridge which I was later told would cost an extra £100 if I wanted delivery to my shop as it has restricted access times. Having chosen to get it sent to another address it failed to arrive on appointed day. I had to cancel my install team.
I called to find...
I do apologise that you didn't have the best experience on this occasion. Usually the information we get from our suppliers is pretty accurate, this time it obviously wasn't and they didn't inform us the unit was out of stock. I am sorry for any inconvenience that this caused to you.
03-Apr-2024 Plus SymbolPlus Symbol Best price and speedy delivery right into the required location in the shop. Super product - won't be worrying about ice this summer! Highly recommend buying your Hoshizaki from Caterkwik! Thank you for your great review, so pleased that you like the product -Hoshizaki are fantastic ice machines.
03-Apr-2024 Plus SymbolPlus Symbol Good customer service and very efficiency Thank you for your kind words
28-Mar-2024 Plus SymbolPlus Symbol Excellent customer service Thank you for your kind words :)
25-Mar-2024 Minus SymbolMinus Symbol Customer service no1
Quality of goods sold no2
Time no3
And correspondence no4
No Comment
25-Mar-2024 Plus SymbolPlus Symbol great service Thank you Aidan, much appreciated.
23-Mar-2024 Minus SymbolMinus Symbol Terrible orderd work unit stainless steel came damaged and then sent another again damaged offerd to discount me £20 offend is not a statement! Thanks for the review, we do apologise that you had a damaged item on this occasion. I can confirm your £48 has now been refunded as agreed.
23-Mar-2024 Plus SymbolPlus Symbol online sevice very good.
the machine is good.
Part of my purchase was not available, they needed a bit of a prompt for an alternative, which they did find quickly once had they found it, top stuff.
My Venison is now happily in my freezer.
Thanks so much for giving us the opportunity to organise this for you. I am so glad your venison is now in the freezer! Appreciate the 5 stars.
23-Mar-2024 Plus SymbolPlus Symbol Caterkwik responded to my telephone enquiry in an efficient and friendly way. The price quoted was the same as that quoted by Amazon, except that the delivery charge was less. Unlike Amazon, the company was able to answer specific questions about the machine. Thank you for the great feedback, we really appreciate your business and are happy to help with any questions.
23-Mar-2024 Minus Symbol Order was over 2 weeks late and was told wrong delivery day twice I am sorry for the delay with your delivery; we did have a shortage of drivers and this caused a minor delay. Apologies for any inconvenience this caused.
23-Mar-2024 Plus SymbolPlus Symbol I've used them numerous times as they are friendly and efficient Thanks for the fab feedback, Alan!
23-Mar-2024 Plus SymbolPlus Symbol Excellent service, super fast and friendly communication from Faye Thank you for the great review!
21-Mar-2024 Plus SymbolPlus Symbol I placed an order 2 3 weeks ago. I'm still waiting. Thank you for leaving your feedback for us. I can confirm this will be delivered tomorrow; I know my colleague did speak to you about it being delivered this week and you said it would be ok to wait. Apologies for the delay; we have had an increase in deliveries at this time. Thanks
21-Mar-2024 Plus SymbolPlus Symbol Brilliant service from company. Excellent communication and regular updates. Highly recommended and would definitely use again. Thank you for the great feedback, much appreciated.
18-Mar-2024 Plus SymbolPlus Symbol Great washing machines and great service
Thank You
Thank you for the great feedback, Sarah! :)
17-Mar-2024 Plus SymbolPlus Symbol Very helpful and lots of advice . Delivery very prompt and good. Thank you for the great review, Clare!
17-Mar-2024 Plus SymbolPlus Symbol Delivered on time Thank you, glad it arrived on time.
17-Mar-2024 Plus SymbolPlus Symbol I have had a couple more purchases of them this week . The prices are very competitive. A very easy company to deal with sales staff very professional and deliver when they say Thank you for your lovely feedback, this is much appreciated. We hope to do business with you again.
16-Mar-2024 Plus SymbolPlus Symbol Good prices
Thank you for the great feedback! :)
16-Mar-2024 Minus SymbolMinus Symbol Poor, item arrived damaged and still waiting for replacement 2 weeks later Thanks for the review. I apologise that there has been a delay replacing your fridge. I can see we were on our way yesterday and were asked to come back today - Pete is on his way to you. We had some delays due to van availability so I do apologise for any inconvenience this has caused to you and your business.
16-Mar-2024 Plus SymbolPlus Symbol Problem with dryer rectified immediately fantastic all round service, would recommend highly
The dryer is also very efficient
Thank you for the great feedback, we are glad you liked our service.
07-Mar-2024 Plus SymbolPlus Symbol Service and delivery exceptional Thank you, your kind words are much appreciated!
07-Mar-2024 Plus SymbolPlus Symbol Dry happy with the service from Caterkwik. We’re very helpful and I would have no problem recommending them. Thank you for the fab feedback, Shirley. We are glad we could help!
07-Mar-2024 Minus SymbolMinus Symbol Awful
items advertised not in stock
Keep being sent confusing invoices that have already been paid.
Will stick to Nisbets in future
Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. [email protected].
04-Mar-2024 Plus SymbolPlus Symbol quick efficient service and delivery at a good price, customer adviser was helpful Thank you for the great review, we are glad you were happy with our service :)
01-Mar-2024 Minus SymbolMinus Symbol No delivery, poor response. Have asked it be checked into. Was told someone would get back to me with update. They didn't . Still chasing a table three and a half weeks after purchase. Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused.
29-Feb-2024 Plus Symbol Ordering was easy, and everything appeared smooth - however, it would have been much more helpful if it was clear on the website that delivery into the building would cost more. We didn’t discover this until we were e mailed with the delivery details. I was then expected to take pictures of everything so... Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements.
25-Feb-2024 Minus SymbolMinus Symbol I been told that I will get call before delivery. I did not get call , they just turn up . They l were going to leave freezer outside in the rain . I ask them to bring inside which ground floor easy to get in . They said it won’t fit door . I said takeout package. They did and they left packages all over the... Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this.
24-Feb-2024 Plus SymbolPlus Symbol Regular communication and delivery driver was very helpful Thank you for the great feedback!
24-Feb-2024 Plus SymbolPlus Symbol Excellent customer service reliable, they have a tracking system so you can track exactly when they’re gonna turn up Hi David, thank you for the amazing feedback! Here's to the next 10 years :)
19-Feb-2024 Minus Symbol It help full Thank you for your feedback. If you could let us know what we could do better, or where we fell short of the mark, that would be great.
17-Feb-2024 Plus SymbolPlus Symbol Easy, delivery on time 'o problems
Equipment excellent
Thank you Susan, this is much appreciated.
17-Feb-2024 Plus Symbol The delivery man was very polite and helpful in placing the cooler where we wanted it on the day he kept us updated has to where was and a precise delivery time. However from the original purchase it wasn’t clear to how long we would have to wait before delivery and additional information during that... Thank you for your feedback - this is much appreciated. We advised 5-7 working days on point of order, and then further updated this to a specific day once the route was planned - however understand this can be hard for you to plan. We take your feedback on board.
17-Feb-2024 Plus SymbolPlus Symbol Easy ordered on line delivered by DPD. Intalled and working outflow seems slow compared to our previous CaterBrew but hope this will improve with use. Thank you for the great review, glad you liked the packaging!
15-Feb-2024 Minus SymbolMinus Symbol After Sales very bad.
Still waiting for answer to problem
Thank you for the feedback, I'm sorry that you were not happy with the experience this time. I can see a replacement part was delivered to you for the part that was damaged. As per my colleague, we would like to apologise for the damage to this item and for any inconvenience caused.
14-Feb-2024 Plus SymbolPlus Symbol Good value and efficient delivery service Fab, thanks so much for the great review!
12-Feb-2024 Minus SymbolMinus Symbol Delivery was very quick but unit was delivered with a flat battery which powered the temperature gauge.
A few weeks later the fan broke. A replacement was delivery but was damaged in transit. Still waiting for a replacement. Nearly 2 months now that the fridge has not been working!
Thank you for your feedback. I have had a look into this, and I understand that you had a damaged part, and they sent you a replacement - and now a refund in in progress as agreed. Apologies that you have not had the best experience this time. We have been liaising with our supplier over this and it is unusual for this to happen.
11-Feb-2024 Minus SymbolMinus Symbol Poor service. I needed items on a specific date for an event we were running. These items were absolutely essential for the successful running of this event and I was assured they would turn up at the right time and even paid extra for delivery. Items didn’t turn up until 3 days after the time I... I do apologise for the bad experience you have had on this occasion. We placed the order with our supplier and had no reason to believe there would be a delay. They delayed it by a couple of days for which we do sincerely apologise and hope that this did not impact your event.
10-Feb-2024 Plus SymbolPlus Symbol Can’t fault the service, product turned up very quickly and the delivery driver couldn't have been more helpful Thank you for the great feedback!
09-Feb-2024 Plus Symbol All communications were polite and effective - inc regular updates
Delivery service (via courior) was punctual and polite
Caterkwick wqas chosen because of choice of product / sizes available and competative prices.
Thank you for the fab feedback, Graham! Glad you liked our communications. :)
04-Feb-2024 Plus SymbolPlus Symbol Service was excellent and I love the product. Came really quickly and is working well. Thanks for the fab feedback, Keith! Glad you like your Cater Cook pizza oven :)
02-Feb-2024 Plus SymbolPlus Symbol Excellent. Thanks for the 5 star rating!
02-Feb-2024 Plus SymbolPlus Symbol very efficient and quick. Thank you, Pauline, for your kind words :)
01-Feb-2024 Plus SymbolPlus Symbol Great service Thank you for the 5 star rating :)
01-Feb-2024 Plus Symbol It was fine, the first part of the order arrived on time but they were a little bit late with the second part of the delivery meaning that I had to contact them to find out why the delay. No Comment
01-Feb-2024 Plus SymbolPlus Symbol First class in every way! No Comment
01-Feb-2024 Plus SymbolPlus Symbol Great customer service and quick delivery No Comment
29-Jan-2024 Plus SymbolPlus Symbol Does just what it said on the tin. Good service - nice to speak with real people No Comment
29-Jan-2024 Plus SymbolPlus Symbol the pricing was clear, the delivery was prompt and the item as per the description and well packaged. No Comment
29-Jan-2024 Plus SymbolPlus Symbol Great price and easy to fit. Any issues on fitting suggst you youtube it No Comment
28-Jan-2024 Plus SymbolPlus Symbol Great service. Package was accidentally delivered to a different location but Amy sorted it quickly, so no issues from me No Comment
28-Jan-2024 Minus SymbolMinus Symbol A challenge to master and some functions just don't perform No Comment
28-Jan-2024 Plus SymbolPlus Symbol Full communication from start to finish. Had slight damage to my original fridge . Due to the time of year(Xmas) contacted caterkwik and they arranged a replacement. They couldn’t have been anymore accommodating, thank you. No Comment
28-Jan-2024 Plus SymbolPlus Symbol The item was delivered on time and safely. There wasn’t any damage to the packaging and it was nicely presented. All items were exactly as requested making the customer experience everything they could expect and more. No Comment
28-Jan-2024 Plus SymbolPlus Symbol Makes washing so easy. Quick delivery No Comment
27-Jan-2024 Plus SymbolPlus Symbol Prompt delivery, customer service were very helpful No Comment
27-Jan-2024 Plus SymbolPlus Symbol supplied and delivered on time No Comment
27-Jan-2024 Plus SymbolPlus Symbol Excellent fridge, drawers nice and deep. Customer service was great keeping us informed. No Comment
27-Jan-2024 Plus SymbolPlus Symbol Good service No Comment
27-Jan-2024 Plus SymbolPlus Symbol Good service always, and very helpful from office to desk drivers. No Comment
27-Jan-2024 Plus SymbolPlus Symbol Everything No Comment
27-Jan-2024 Plus SymbolPlus Symbol Good service from Caterkwik No Comment
27-Jan-2024 Plus SymbolPlus Symbol The delivery was promised in 3 days on website during purchase, but was delivered after 14 days, this was disappointing. But i loved the person who delivered it he was very professional helpful and kind person. and the machine ofcourse is very good as well. No Comment
27-Jan-2024 Plus SymbolPlus Symbol Great product and great service No Comment
27-Jan-2024 Plus SymbolPlus Symbol It's a great machine, quiet, simple to use and remarkably energy efficient, Ideal for use on a boat. Although principally a trade supplier Caterkwik were easy to deal with online and on the phone, happy to deal with private customers and their delivery service excellent. No Comment
27-Jan-2024 Plus Symbol Always had good quality machine and service. No Comment
27-Jan-2024 Minus SymbolMinus Symbol Improve delivery No Comment
27-Jan-2024 Plus SymbolPlus Symbol Nice Smooth no noise very efficient Thanks for the great review :)
02-Nov-2023 Plus SymbolPlus Symbol Easy process and great delivery service Thank you for the great review, Danny :)
02-Nov-2023 Plus SymbolPlus Symbol Initial order was lost by third party which was quickly rectified when I called Caterkwik directly. Delivered as described and old equipment collected separately as promised. Would have deducted one star for confusion but was not directly the fault of Caterkwik Thanks for the great review, David, I am glad we were able to put things right!
02-Nov-2023 Plus SymbolPlus Symbol Very helpful and efficient Thank you for your kind words, they are much appreciated.
30-Oct-2023 Plus SymbolPlus Symbol Excellent service and always informed of their delivery service. Driver also excellent with parcel and very helpful and friendly. Thank you for the great review- I am glad you liked our delivery updates and friendly driver :)
30-Oct-2023 Plus SymbolPlus Symbol good product
quick delivery
Thank you, Patrick for your kind words :)
29-Oct-2023 Plus SymbolPlus Symbol We received a phone call an hour before delivery. There were 2 delivery men who bought it in where we wanted it. The fridge is really roomy. I love the LED lights inside. Plenty of shelves. It looks really stylish in high gloss black. Thanks for the detailed review of this cooler, Wendy. We're so pleased that you like it!
28-Oct-2023 Plus Symbol would have given 5 stars , but sadly first delivery was damaged and had to wait for replacement. Thank you for your kind words, David, we hope that you will continue to use Caterkwik and apologise for the initial delivery damage.
28-Oct-2023 Plus SymbolPlus Symbol Prompt and efficient as always and competitively priced Thanks for the great review :)
28-Oct-2023 Minus SymbolMinus Symbol I called and check the stock availability caterkwik confirmed it was on stock and requested to make a payment, once payment made there were no confirmation of delivery date, I made other phone call to check this time I was informed there were no stock and waiting to to 8-10 weeks,
Thank you for your review; I am really sorry that you had a bad experience this time around. We were advised by our supplier that this unit was in stock at the time and did not expect to then be advised it hadn't turned up on the lorry. I can understand your frustration with this and apologise for the delay in your refund; we had to wait official confirmation from our supplier that they had cancelled the order.
28-Oct-2023 Plus SymbolPlus Symbol Fantastic service, good offers and brilliant product! Thanks for your kind words about our re-proofer, we're glad you like it :)
12-Oct-2023 Plus SymbolPlus Symbol good services. No Comment
12-Oct-2023 Plus SymbolPlus Symbol Excellent. Order placed and delivery received within three days Products exactly as advertised No Comment
12-Oct-2023 Plus SymbolPlus Symbol Very helpful, explained exactly the machine we would require. Received the item very quickly and so far it has been the best machine I have had for getting heavy duty used muddy horse rugs immaculate No Comment
09-Oct-2023 Plus SymbolPlus Symbol Excellent and rapid service at a reasonable price No Comment
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Caterkwik, The Lakeland Catering Centre, Newland, Ulverston, Cumbria, LA12 7QQ Tel: 01229 480001 | Company Reg No. 4432906 | VAT Registered: 621 3333 84

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