Customer Reviews

Feefo Reviews:
Date Product Score Customer Review Our Reply
30-Oct-2024 Plus SymbolPlus Symbol super fast service No Comment
29-Oct-2024 Plus SymbolPlus Symbol excellent No Comment
26-Oct-2024 Plus SymbolPlus Symbol Very good from the lady I spoke to at Caterkwik.
Not good from the courier who left the item at the wrong address without seeing anyone, rather than at my home which was on the invoice
as the delivery address.
No Comment
25-Oct-2024 Plus SymbolPlus Symbol The Service form CaterKwik was very good, would highly recommend them for catering orders. No Comment
25-Oct-2024 Plus SymbolPlus Symbol 100% prompt No Comment
25-Oct-2024 Plus SymbolPlus Symbol Great service throughout from ordering, queries and delivery No Comment
25-Oct-2024 Minus Symbol Good price, no good delivery and customer service No Comment
25-Oct-2024 Plus SymbolPlus Symbol Excellent customer service No Comment
12-Oct-2024 Plus SymbolPlus Symbol Really good service provided from enquiry to delivery. No Comment
07-Oct-2024 Plus SymbolPlus Symbol Quick delivery after order was placed No Comment
07-Oct-2024 Plus SymbolPlus Symbol Great speedy delivery. No Comment
07-Oct-2024 Plus SymbolPlus Symbol Very efficient. Quick delivery from manufacturers. Very competative price No Comment
07-Oct-2024 Plus SymbolPlus Symbol Caterkwik are an excellent company to deal with and supply top quality products. No Comment
18-Sep-2024 Minus Symbol A little slow.
Had to complain about the delivery drop as it said curb side only and my premises is situated in a shopping centre.
Thanks for your feedback. I understand your delivery was 2-3 working days & curb side. I am sorry if you were not made aware that we do have the option to pay extra and we can cater to your bespoke delivery needs, even if it takes a little longer to get to you. Just something to consider for next time. We pride ourselves on building solutions, even where access is a little tricky.
18-Sep-2024 Plus SymbolPlus Symbol Caterkwik will be our go to when looking for new equipment for our shop. They offer the best prices, a professional customer service and delivery which was very quick. Thanks for the fantastic feedback!
17-Sep-2024 Plus SymbolPlus Symbol Easy to navigate website with a good choice of products.
Simple and safe to order.
Amazing quick dispatch and delivery.
Couldn’t fault this company!
Wow, thanks Lucy - we really appreciate your kind words.
17-Sep-2024 Minus Symbol Service from caterkwick was fine but moving the problem on to parry doesn’t solve my issues with the product Thanks for the review. I understand from our internal notes that you were having some trouble with temperature. Like many brands, Parry like to look after their own warranty. We have great communications with them so this shouldn't be a problem in resolving your issue. If you are still struggling of course please let us know.
17-Sep-2024 Plus Symbol Easy to order but could do with more info on delivery date. Thank you for your feedback, David. I'm glad you found our website user friendly. When ordering from a supplier we often don't get an exact delivery date but will always try to update you with any information we are given.
17-Sep-2024 Minus SymbolMinus Symbol ***BUYER BEWARE***
This is an indifferent seller with disappointing business practices and poorly displayed information on their website, although they did try to upsell us at one point.
I am part of a volunteer run collective called the ‘Star and Shadow’. We do lots of things within the...
No Comment
17-Sep-2024 Plus SymbolPlus Symbol Very helpful and professional Thank you for your kind words, we are glad to hear that!
11-Sep-2024 Plus SymbolPlus Symbol Efficient customer service, speedy efficient delivery. Thanks for the great review, Susan!
11-Sep-2024 Plus SymbolPlus Symbol Great service from Caterkwik Thanks, Howard!
11-Sep-2024 Plus SymbolPlus Symbol Excellent service Thank you for your kind words
11-Sep-2024 Plus SymbolPlus Symbol A1 internet shopping experience. Good Comms Perfect…. Thanks for the super review, Graham! We're glad you liked our site shopping experience.
11-Sep-2024 Plus SymbolPlus Symbol Easy to deal with and very competitive with their pricing Thank you, Neil - glad you had a smooth shopping experience with us.
11-Sep-2024 Plus SymbolPlus Symbol Excellent service Excellent quality Thanks, William!
29-Aug-2024 Plus Symbol Fast delivery just didn’t get heads up which wasn’t a problem anyway No Comment
26-Aug-2024 Plus Symbol Service was spot on with delivery even the delivery driver helped me lift it thru the gate into my back garden. Very gentleman like🤗👍 No Comment
22-Aug-2024 Plus SymbolPlus Symbol Prompt, professional, exceptional value, responsive to feedback. No Comment
20-Aug-2024 Minus Symbol When ordering the fridge, I specifically asked for the delivery not to occur on Monday but any other day of the week would be fine. The order was delivered on Monday !!!! Not acceptable given I had 1 member of staff who asked to delivery driver to assist in placing it inside the shop ... sadly this was... No Comment
20-Aug-2024 Plus SymbolPlus Symbol Very efficient. No Comment
08-Aug-2024 Plus SymbolPlus Symbol Quick delivery better prices than elsewhere, e.g Nisbets Thanks for your kind words, Jan!
08-Aug-2024 Plus SymbolPlus Symbol Lovely people to deal with, very well informed and helpful. I will be using their service with future projects moving forward. No Comment
04-Aug-2024 Plus SymbolPlus Symbol Very helpful, delivered quickly and when they said they would No Comment
03-Aug-2024 Plus Symbol Quick helpful response to questions No Comment
03-Aug-2024 Plus SymbolPlus Symbol Excellent Service. Item in stock and delivered next day. You cant do better than that. No Comment
03-Aug-2024 Minus SymbolMinus Symbol I have not received my trolley two weeks after delivery date , and no one has contacted me No Comment
25-Jul-2024 Plus SymbolPlus Symbol Ordered during the afternoon, delivered the next day. Excellent service. No Comment
22-Jul-2024 Plus SymbolPlus Symbol I have now purchase a few things from Caterkwik and found them to be very helpful, and professional. Their prices are very competitive and I am about to use them again to purchase a couple of Blizzard under counter fridges. No Comment
21-Jul-2024 Minus SymbolMinus Symbol Unfortunately the item came damaged from the box. We are a charity and purchased this for a fund raising event, which was clearly advertised on our social media, but Caterkwik were quick to tell me that, because I didn’t report the damage within 24hrs of purchase, that I must have damaged the item... No Comment
17-Jul-2024 Plus SymbolPlus Symbol Very professional and happy to help No Comment
17-Jul-2024 Plus SymbolPlus Symbol great No Comment
16-Jun-2024 Minus SymbolMinus Symbol Dreadful over 1 month to be delivered No Comment
07-Jun-2024 Minus SymbolMinus Symbol They are not professional in communicating with customers. I placed an order for a 2 set of chairs about a month ago, and I called each time after the delivery period had passed, to postpone it again and give more incorrect promises, and in the end they said the will return the money after a month had... Thank you for leaving us a review. I am very sorry that the date for your chairs kept moving; our suppliers did keep changing the date and this was frustrating for us too. We were giving the information as we had it live and were as professional as possible on the phone to yourself. We refunded the order after the date had been changed so much.
07-Jun-2024 Minus SymbolMinus Symbol Very long lead time for delivery.
Poor communications.
Too slow.
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business.
07-Jun-2024 Minus SymbolMinus Symbol I understand that running a Company brings unexpected Transport problems,
but no one cared and never got back to me as promised. No alternative arrangements were offered.
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment.
03-Jun-2024 Plus SymbolPlus Symbol Helpful livechat, good communication.
Competitively priced. Free delivery.
Thank you for your kind words, we're glad you had a great experience ordering with us.
02-Jun-2024 Plus SymbolPlus Symbol Delivered as promised with very helpful engineer advising Thank you - we're glad our engineer was able to assist.
31-May-2024 Minus Symbol I ordered 6pcs and only 4 came in a nice decent and protective packaging, I need to call the customer service of Caterkwik advice them of the missing items. The missing two items arrived the next day as promised.... however, one of the pan has a dent on it, because the packaging it came with is not... No Comment
30-May-2024 Plus SymbolPlus Symbol It was received on the due date as advised No Comment
30-May-2024 Plus SymbolPlus Symbol Good service - easy transaction. I would recommend Caterkwik No Comment
27-May-2024 Plus SymbolPlus Symbol Speedy delivery. Updates via email and a call (voicemail message) to confirm expected delivery. No Comment
27-May-2024 Plus SymbolPlus Symbol Excellent service from the time of ordering, to the delivery, was kept informed through the whole process. No Comment
13-May-2024 Plus SymbolPlus Symbol Really helpful lady who took my order. No Comment
11-May-2024 Minus SymbolMinus Symbol Initially the service was good, but I have to say I feel let down by the poor follow up support after experiencing 2 issues with my purchase, it seems like they are not interested with dealing with customers who have ongoing issues!! They are quick enough to sell the products BUT if you have more than... No Comment
05-May-2024 Minus SymbolMinus Symbol As previous comments No Comment
05-May-2024 Plus SymbolPlus Symbol very accommodating to my change of mind twice! pleasant and helpful staff by phone and email No Comment
04-May-2024 Plus SymbolPlus Symbol Excellent, 1 plate arrived broken, and was all sorted super quickly, great service!! No Comment
24-Apr-2024 Plus SymbolPlus Symbol Fast and paperwork clear. No Comment
24-Apr-2024 Plus SymbolPlus Symbol good quality units at a reasonable price No Comment
19-Apr-2024 Plus SymbolPlus Symbol Melody the girl that helped me was professional and very friendly. No Comment
08-Apr-2024 Plus SymbolPlus Symbol Prompt acknowledgement and delivery. Thanks Tony, your feedback is much appreciated.
05-Apr-2024 Plus SymbolPlus Symbol Contacted me to say they had received my order and processed it. Quick delivery, free postage. Thank you for the great review :)
04-Apr-2024 Minus SymbolMinus Symbol I ordered and paid on card for a display fridge which I was later told would cost an extra £100 if I wanted delivery to my shop as it has restricted access times. Having chosen to get it sent to another address it failed to arrive on appointed day. I had to cancel my install team.
I called to find...
I do apologise that you didn't have the best experience on this occasion. Usually the information we get from our suppliers is pretty accurate, this time it obviously wasn't and they didn't inform us the unit was out of stock. I am sorry for any inconvenience that this caused to you.
03-Apr-2024 Plus SymbolPlus Symbol Best price and speedy delivery right into the required location in the shop. Super product - won't be worrying about ice this summer! Highly recommend buying your Hoshizaki from Caterkwik! Thank you for your great review, so pleased that you like the product -Hoshizaki are fantastic ice machines.
03-Apr-2024 Plus SymbolPlus Symbol Good customer service and very efficiency Thank you for your kind words
28-Mar-2024 Plus SymbolPlus Symbol Excellent customer service Thank you for your kind words :)
25-Mar-2024 Minus SymbolMinus Symbol Customer service no1
Quality of goods sold no2
Time no3
And correspondence no4
No Comment
25-Mar-2024 Plus SymbolPlus Symbol great service Thank you Aidan, much appreciated.
23-Mar-2024 Minus SymbolMinus Symbol Terrible orderd work unit stainless steel came damaged and then sent another again damaged offerd to discount me £20 offend is not a statement! Thanks for the review, we do apologise that you had a damaged item on this occasion. I can confirm your £48 has now been refunded as agreed.
23-Mar-2024 Plus SymbolPlus Symbol online sevice very good.
the machine is good.
Part of my purchase was not available, they needed a bit of a prompt for an alternative, which they did find quickly once had they found it, top stuff.
My Venison is now happily in my freezer.
Thanks so much for giving us the opportunity to organise this for you. I am so glad your venison is now in the freezer! Appreciate the 5 stars.
23-Mar-2024 Plus SymbolPlus Symbol Caterkwik responded to my telephone enquiry in an efficient and friendly way. The price quoted was the same as that quoted by Amazon, except that the delivery charge was less. Unlike Amazon, the company was able to answer specific questions about the machine. Thank you for the great feedback, we really appreciate your business and are happy to help with any questions.
23-Mar-2024 Minus Symbol Order was over 2 weeks late and was told wrong delivery day twice I am sorry for the delay with your delivery; we did have a shortage of drivers and this caused a minor delay. Apologies for any inconvenience this caused.
23-Mar-2024 Plus SymbolPlus Symbol I've used them numerous times as they are friendly and efficient Thanks for the fab feedback, Alan!
23-Mar-2024 Plus SymbolPlus Symbol Excellent service, super fast and friendly communication from Faye Thank you for the great review!
21-Mar-2024 Plus SymbolPlus Symbol I placed an order 2 3 weeks ago. I'm still waiting. Thank you for leaving your feedback for us. I can confirm this will be delivered tomorrow; I know my colleague did speak to you about it being delivered this week and you said it would be ok to wait. Apologies for the delay; we have had an increase in deliveries at this time. Thanks
21-Mar-2024 Plus SymbolPlus Symbol Brilliant service from company. Excellent communication and regular updates. Highly recommended and would definitely use again. Thank you for the great feedback, much appreciated.
18-Mar-2024 Plus SymbolPlus Symbol Great washing machines and great service
Thank You
Thank you for the great feedback, Sarah! :)
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Caterkwik, The Lakeland Catering Centre, Newland, Ulverston, Cumbria, LA12 7QQ Tel: 01229 480001 | Company Reg No. 4432906 | VAT Registered: 621 3333 84

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