Customer Reviews
Feefo Reviews:
Date | Product | Score | Customer Review | Our Reply |
---|---|---|---|---|
30-Oct-2024 | RATIONAL 60.75.373 VARIO SMOKER | super fast service | No Comment | |
29-Oct-2024 | CK0501LED DOUBLE DOOR HINGED BLACK LED COOLER - 900MM HIGH | excellent | No Comment | |
26-Oct-2024 | CK8500 SINGLE HINGED BLACK COOLER - 850MM HIGH | Very good from the lady I spoke to at Caterkwik. Not good from the courier who left the item at the wrong address without seeing anyone, rather than at my home which was on the invoice as the delivery address. |
No Comment | |
25-Oct-2024 | BLUE SEAL G504B 600MM STATIC OVEN & GRIDDLE - NAT GAS | The Service form CaterKwik was very good, would highly recommend them for catering orders. | No Comment | |
25-Oct-2024 | **POLAR SINGLE DOOR BLACK BOTTLE COOLER WITH LED - GL001 | 100% prompt | No Comment | |
25-Oct-2024 | CATER-WASH CW8518HD 18KG HEAVY DUTY WASHING MACHINE | Great service throughout from ordering, queries and delivery | No Comment | |
25-Oct-2024 | BLIZZARD BCO1 2670W CONVECTION OVEN | Good price, no good delivery and customer service | No Comment | |
25-Oct-2024 | LINCAT ELECTRIC GRIDDLE - STEEL PLATE - W600MM | Excellent customer service | No Comment | |
12-Oct-2024 | VESTFROST M95 COMPACT BOTTLE COOLER | Really good service provided from enquiry to delivery. | No Comment | |
07-Oct-2024 | CATER-COOK 3 TIER SERVICE TROLLEY | Quick delivery after order was placed | No Comment | |
07-Oct-2024 | WHIRLPOOL 3LWED4705FW VENTED TUMBLE DRYER - 15KG CAPACITY | Great speedy delivery. | No Comment | |
07-Oct-2024 | LINCAT EB4FX FILTERFLOW AUTOMATIC WATER BOILER - 15 LITRES | Very efficient. Quick delivery from manufacturers. Very competative price | No Comment | |
07-Oct-2024 | PANASONIC NE-1027 1000W COMMERCIAL MICROWAVE | Caterkwik are an excellent company to deal with and supply top quality products. | No Comment | |
18-Sep-2024 | LINCAT SILVERLINK SINGLE TANK ELECTRIC FRYER - DF33 | A little slow. Had to complain about the delivery drop as it said curb side only and my premises is situated in a shopping centre. |
Thanks for your feedback. I understand your delivery was 2-3 working days & curb side. I am sorry if you were not made aware that we do have the option to pay extra and we can cater to your bespoke delivery needs, even if it takes a little longer to get to you. Just something to consider for next time. We pride ourselves on building solutions, even where access is a little tricky. | |
18-Sep-2024 | TEFCOLD GM400 CHEST FREEZER PARTS ONLY | Caterkwik will be our go to when looking for new equipment for our shop. They offer the best prices, a professional customer service and delivery which was very quick. | Thanks for the fantastic feedback! | |
17-Sep-2024 | POLAR CD612 SINGLE DOOR CABINET FRIDGE | Easy to navigate website with a good choice of products. Simple and safe to order. Amazing quick dispatch and delivery. Couldnât fault this company! |
Wow, thanks Lucy - we really appreciate your kind words. | |
17-Sep-2024 | PARRY AGFP SINGLE TANK LPG GAS FRYER | Service from caterkwick was fine but moving the problem on to parry doesnât solve my issues with the product | Thanks for the review. I understand from our internal notes that you were having some trouble with temperature. Like many brands, Parry like to look after their own warranty. We have great communications with them so this shouldn't be a problem in resolving your issue. If you are still struggling of course please let us know. | |
17-Sep-2024 | LINCAT WMB3F/B WALL MOUNTED WATER BOILER | Easy to order but could do with more info on delivery date. | Thank you for your feedback, David. I'm glad you found our website user friendly. When ordering from a supplier we often don't get an exact delivery date but will always try to update you with any information we are given. | |
17-Sep-2024 | MECHLINE AQUAJET 30 - AJPR30-ST-BF1-S | ***BUYER BEWARE*** This is an indifferent seller with disappointing business practices and poorly displayed information on their website, although they did try to upsell us at one point. I am part of a volunteer run collective called the âStar and Shadowâ. We do lots of things within the... |
No Comment | |
17-Sep-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Very helpful and professional | Thank you for your kind words, we are glad to hear that! | |
11-Sep-2024 | CK0503LED TRIPLE DOOR HINGED BLACK LED COOLER - 900MM HIGH | Efficient customer service, speedy efficient delivery. | Thanks for the great review, Susan! | |
11-Sep-2024 | CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH | Great service from Caterkwik | Thanks, Howard! | |
11-Sep-2024 | LINCAT SILVERLINK ELECTRIC OVEN RANGE - 6 PLATE - 1 PH | Excellent service | Thank you for your kind words | |
11-Sep-2024 | ELECTROLUX MYPRO TE1120 8KG CONDENSOR DRYER - USE 916097623 | A1 internet shopping experience. Good Comms Perfectâ¦. | Thanks for the super review, Graham! We're glad you liked our site shopping experience. | |
11-Sep-2024 | NECTA KOMETA BEAN TO CUP COFFEE MACHINE | Easy to deal with and very competitive with their pricing | Thank you, Neil - glad you had a smooth shopping experience with us. | |
11-Sep-2024 | CATER-FABS STAINLESS STEEL STAND W485 X D540 X H450MM | Excellent service Excellent quality | Thanks, William! | |
29-Aug-2024 | HOSHIZAKI IM-45NE-HC HYDROCARBON ICE MACHINE - 46KG/24HR | Fast delivery just didnât get heads up which wasnât a problem anyway | No Comment | |
26-Aug-2024 | CK8502 DOUBLE SLIDING BLACK COOLER - 850MM HIGH | Service was spot on with delivery even the delivery driver helped me lift it thru the gate into my back garden. Very gentleman like🤗👍 | No Comment | |
22-Aug-2024 | TEFCOLD UR600 WHITE SOLID DOOR REFRIGERATOR - PO | Prompt, professional, exceptional value, responsive to feedback. | No Comment | |
20-Aug-2024 | CK1501LED DOUBLE HINGED DOOR SILVER LED COOLER - 900MM HIGH | When ordering the fridge, I specifically asked for the delivery not to occur on Monday but any other day of the week would be fine. The order was delivered on Monday !!!! Not acceptable given I had 1 member of staff who asked to delivery driver to assist in placing it inside the shop ... sadly this was... | No Comment | |
20-Aug-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Very efficient. | No Comment | |
08-Aug-2024 | BUFFALO CP799 3KW HEAVY DUTY INDUCTION HOB | Quick delivery better prices than elsewhere, e.g Nisbets | Thanks for your kind words, Jan! | |
08-Aug-2024 | MECHLINE AQUAJET 30 - AJPR30-ST-BF1-S | Lovely people to deal with, very well informed and helpful. I will be using their service with future projects moving forward. | No Comment | |
04-Aug-2024 | PARRY P9EO STACKABLE ELECTRIC OVEN | Very helpful, delivered quickly and when they said they would | No Comment | |
03-Aug-2024 | CATER-WASH 1 X 5L APPLIANCE DESCALER | Quick helpful response to questions | No Comment | |
03-Aug-2024 | PARRY GB6 6 BURNER GAS OVEN - LPG | Excellent Service. Item in stock and delivered next day. You cant do better than that. | No Comment | |
03-Aug-2024 | EAIS 'PREMIER' PATISSERIE TROLLEY | I have not received my trolley two weeks after delivery date , and no one has contacted me | No Comment | |
25-Jul-2024 | CATER-WASH ULTRA DISHWASHER DETERGENT - 4 X 5 LITRES | Ordered during the afternoon, delivered the next day. Excellent service. | No Comment | |
22-Jul-2024 | SHARP R21AT COMMERCIAL MICROWAVE | I have now purchase a few things from Caterkwik and found them to be very helpful, and professional. Their prices are very competitive and I am about to use them again to purchase a couple of Blizzard under counter fridges. | No Comment | |
21-Jul-2024 | CM266 OLYMPIA ELETRIC CHAFING DISH | Unfortunately the item came damaged from the box. We are a charity and purchased this for a fund raising event, which was clearly advertised on our social media, but Caterkwik were quick to tell me that, because I didnât report the damage within 24hrs of purchase, that I must have damaged the item... | No Comment | |
17-Jul-2024 | CATER-COOL CK6024 24 BOTTLE 2 DOOR DUAL ZONE WINE COOLER | Very professional and happy to help | No Comment | |
17-Jul-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | great | No Comment | |
16-Jun-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Dreadful over 1 month to be delivered | No Comment | |
07-Jun-2024 | BOLERO WICKER ARMCHAIRS CHARCOAL (PACK OF 4) | They are not professional in communicating with customers. I placed an order for a 2 set of chairs about a month ago, and I called each time after the delivery period had passed, to postpone it again and give more incorrect promises, and in the end they said the will return the money after a month had... | Thank you for leaving us a review. I am very sorry that the date for your chairs kept moving; our suppliers did keep changing the date and this was frustrating for us too. We were giving the information as we had it live and were as professional as possible on the phone to yourself. We refunded the order after the date had been changed so much. | |
07-Jun-2024 | MARCO MT4 AUTO-FILL COMMERCIAL WATER BOILER | Very long lead time for delivery. Poor communications. Too slow. |
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business. | |
07-Jun-2024 | CATER-COOL CK4180GW UPRIGHT DISPLAY REFRIGERATOR - 416LTR | I understand that running a Company brings unexpected Transport problems, but no one cared and never got back to me as promised. No alternative arrangements were offered. |
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment. | |
03-Jun-2024 | VOGUE DY829 DOUBLE SINK WITH DOUBLE DRAINER - W2100MM | Helpful livechat, good communication. Competitively priced. Free delivery. |
Thank you for your kind words, we're glad you had a great experience ordering with us. | |
02-Jun-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Delivered as promised with very helpful engineer advising | Thank you - we're glad our engineer was able to assist. | |
31-May-2024 | VOGUE ALUMINIUM BAKEWELL PAN | I ordered 6pcs and only 4 came in a nice decent and protective packaging, I need to call the customer service of Caterkwik advice them of the missing items. The missing two items arrived the next day as promised.... however, one of the pan has a dent on it, because the packaging it came with is not... | No Comment | |
30-May-2024 | CATER-COOK 3 TIER SERVICE TROLLEY | It was received on the due date as advised | No Comment | |
30-May-2024 | EVERPLUS EV961100 EP 4H CARTRIDGE | Good service - easy transaction. I would recommend Caterkwik | No Comment | |
27-May-2024 | CATER-WASH 400MM FLAT BASKET - CK0449 | Speedy delivery. Updates via email and a call (voicemail message) to confirm expected delivery. | No Comment | |
27-May-2024 | FALCON DOMINATOR PLUS G3101 6 BURNER LPG OVEN RANGE LEGS | Excellent service from the time of ordering, to the delivery, was kept informed through the whole process. | No Comment | |
13-May-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Really helpful lady who took my order. | No Comment | |
11-May-2024 | CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE | Initially the service was good, but I have to say I feel let down by the poor follow up support after experiencing 2 issues with my purchase, it seems like they are not interested with dealing with customers who have ongoing issues!! They are quick enough to sell the products BUT if you have more than... | No Comment | |
05-May-2024 | CATER-COOK CK3800 NAT GAS 3 BURNER GRIDDLE - W800 | As previous comments | No Comment | |
05-May-2024 | BUFFALO CJ549 20-LITRE ENERGY SAVING MANUAL FILL WATER BOILE | very accommodating to my change of mind twice! pleasant and helpful staff by phone and email | No Comment | |
04-May-2024 | CHURCHILL PLAIN WHITEWARE OVAL PLATES 340MM | Excellent, 1 plate arrived broken, and was all sorted super quickly, great service!! | No Comment | |
24-Apr-2024 | APS PURE ROLLTOP SERVING PLATE COVER | Fast and paperwork clear. | No Comment | |
24-Apr-2024 | CK86120 1200W STAINLESS STEEL WALL CUPBOARD | good quality units at a reasonable price | No Comment | |
19-Apr-2024 | CUTTING UNIT - UNGER STAINLESS STEEL 22 | Melody the girl that helped me was professional and very friendly. | No Comment | |
08-Apr-2024 | CK0233 CATER-BREW 10L WATER BOILER | Prompt acknowledgement and delivery. | Thanks Tony, your feedback is much appreciated. | |
05-Apr-2024 | CK7468 RE PROOF DETERGENT | Contacted me to say they had received my order and processed it. Quick delivery, free postage. | Thank you for the great review :) | |
04-Apr-2024 | BLIZZARD BTD100BK SLIM TIERED DISPLAY REFRIGERATOR | I ordered and paid on card for a display fridge which I was later told would cost an extra £100 if I wanted delivery to my shop as it has restricted access times. Having chosen to get it sent to another address it failed to arrive on appointed day. I had to cancel my install team. I called to find... |
I do apologise that you didn't have the best experience on this occasion. Usually the information we get from our suppliers is pretty accurate, this time it obviously wasn't and they didn't inform us the unit was out of stock. I am sorry for any inconvenience that this caused to you. | |
03-Apr-2024 | HOSHIZAKI IM-30CNE-HC HYDROCARBON ICE CUBE MAKER | Best price and speedy delivery right into the required location in the shop. Super product - won't be worrying about ice this summer! Highly recommend buying your Hoshizaki from Caterkwik! | Thank you for your great review, so pleased that you like the product -Hoshizaki are fantastic ice machines. | |
03-Apr-2024 | PARRY NPSF3 SINGLE TANK ELECTRIC FRYER | Good customer service and very efficiency | Thank you for your kind words | |
28-Mar-2024 | CATER-WASH CK0400G PLUS 400MM GLASSWASHER GRAVITY S/S | Excellent customer service | Thank you for your kind words :) | |
25-Mar-2024 | CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE | Customer service no1 Quality of goods sold no2 Time no3 And correspondence no4 |
No Comment | |
25-Mar-2024 | BUFFALO VARIABLE SPEED STICK BLENDER - 400MM SHAFT | great service | Thank you Aidan, much appreciated. | |
23-Mar-2024 | CK8014 W1400 x D600 x H850 STAINLESS STEEL WALL TABLE | Terrible orderd work unit stainless steel came damaged and then sent another again damaged offerd to discount me £20 offend is not a statement! | Thanks for the review, we do apologise that you had a damaged item on this occasion. I can confirm your £48 has now been refunded as agreed. | |
23-Mar-2024 | CATERLITE VACUUM PACK MACHINE â CN515 | online sevice very good. the machine is good. Part of my purchase was not available, they needed a bit of a prompt for an alternative, which they did find quickly once had they found it, top stuff. My Venison is now happily in my freezer. |
Thanks so much for giving us the opportunity to organise this for you. I am so glad your venison is now in the freezer! Appreciate the 5 stars. | |
23-Mar-2024 | CATER-WASH CK8580 8.0KG TOP LOADING WASHING MACHINE | Caterkwik responded to my telephone enquiry in an efficient and friendly way. The price quoted was the same as that quoted by Amazon, except that the delivery charge was less. Unlike Amazon, the company was able to answer specific questions about the machine. | Thank you for the great feedback, we really appreciate your business and are happy to help with any questions. | |
23-Mar-2024 | CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN | Order was over 2 weeks late and was told wrong delivery day twice | I am sorry for the delay with your delivery; we did have a shortage of drivers and this caused a minor delay. Apologies for any inconvenience this caused. | |
23-Mar-2024 | CATER-WASH CK8508 8KG HEAT PUMP TUMBLE DRYER | I've used them numerous times as they are friendly and efficient | Thanks for the fab feedback, Alan! | |
23-Mar-2024 | TRUE T-19-HC SLIMLINE HEAVY-DUTY UPRIGHT REFRIGERATOR | Excellent service, super fast and friendly communication from Faye | Thank you for the great review! | |
21-Mar-2024 | CATER-COOK SINGLE DECK ELECTRIC PIZZA OVEN - 4X9 PIZZA OVEN | I placed an order 2 3 weeks ago. I'm still waiting. | Thank you for leaving your feedback for us. I can confirm this will be delivered tomorrow; I know my colleague did speak to you about it being delivered this week and you said it would be ok to wait. Apologies for the delay; we have had an increase in deliveries at this time. Thanks | |
21-Mar-2024 | SHARP R21AT COMMERCIAL MICROWAVE | Brilliant service from company. Excellent communication and regular updates. Highly recommended and would definitely use again. | Thank you for the great feedback, much appreciated. | |
18-Mar-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | Great washing machines and great service Thank You |
Thank you for the great feedback, Sarah! :) |